Technical Support Specialist - San Francisco, United States - Cypress HCM

Description

Responsibilities:

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical issues to maintain productivity.
• Maintains system functionality and capability by testing computer components.
• Consults with users to determine appropriate hardware and software needs and facilitates procurement.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new applications.
• Confirms program objectives and specifications by testing latest applications, comparing them with established standards, and making modifications.
• Installs software and necessary applications for workflow.
• Trains users on new software and technical best-practices, often in collaboration with technical writers.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions.

Required Skills:

• Bachelors degree in related Technology field or on-the-job training preferred
• Experience: 3-5 years of experience as an IT support specialist.
• Technical knowledge: In-depth knowledge of computer hardware, software, and Windows OS.
• Problem-solving skills: Ability to provide technical support and resolve queries.
• Training skills: Ability to determine IT needs and train end-users.
• Communication skills: Excellent verbal and written communication skills.
• Analytical skills: Strong analytical and problem-solving skills.
• Time management skills: Excellent time management skills.
• CompTIA Certifications preferred: A+, Network+, ITF+
• Other preferred Microsoft Certifications: MOS, MTA, MCSA

Hourly pay rate: $45-$55/hour DOE