Director, IT Business Systems - Boston - Emburse

Description

Who We Are

At Emburse, you'll not just imagine the future – you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

The Director of IT Business Systems is a hands‑on, strategic leadership role responsible for owning and scaling Emburse's core go‑to‑market (GTM) business systems, with Salesforce as the central hub. This leader will align business processes, systems architecture and execution to enable efficient, scalable growth across Sales, Marketing, Finance and Customer Success.

This role is intended to be hybrid, with an expectation of three days per week in the office once a Burlington‑area office location is established. Until then, the role will operate remotely, with priority given to candidates who are based in the Greater Boston area and able to commute to Burlington long term.

This is a player/coach role – you will lead a team while remaining deeply involved in Salesforce administration, integrations and architectural decision‑making.

What You Will Do

• Own Salesforce as the system‑of‑record and hub for all GTM systems, including Salesforce CPQ, marketing automation, finance and customer support platforms.
• Provide hands‑on Salesforce leadership, including configuration oversight, data model decisions, automation and platform health.
• Lead and govern all Salesforce and Salesforce CPQ integrations, ensuring scalability, reliability and long‑term maintainability.
• Business Process & Transformation Leadership
• Own and continuously improve end‑to‑end Lead‑to‑Cash processes, including Lead, Opportunity, Quote, Contract, Billing and Revenue.
• Partner with stakeholders across Sales, Marketing, Finance, Operations, Product and IT to translate business transformation initiatives into scalable system solutions.
• Balance speed, flexibility and compliance while enabling revenue growth.
• Establish and enforce governance for system changes, integrations and tooling requests.
• Evaluate and prioritise new integration requests, holding the line against unnecessary complexity and technical debt.
• Ensure systems align with security, compliance and data privacy requirements (e.g. SOX, GDPR).
• Build, mentor and lead a high‑performing Business Systems team (administrators, developers, analysts).
• Collaborate closely with developers, product owners, operations and digital transformation teams.
• Serve as a trusted advisor to senior leaders and executives across the organisation.

What You Bring

• 10+ years of experience in business systems, enterprise applications or process transformation roles.
• Hands‑on Salesforce experience at an administrator, architect or equivalent level (Salesforce certifications strongly preferred).
• Proven experience owning Salesforce as a hub‑and‑spoke architecture supporting multiple integrated GTM systems.
• Deep understanding of Lead‑to‑Cash business processes.
• Experience working with Salesforce CPQ and complex system integrations.
• Strong communication and stakeholder management skills, with the ability to influence and set clear boundaries.
• Demonstrated player/coach leadership style.

Preferred Qualifications

• Experience integrating Salesforce with financial systems (NetSuite strongly preferred).
• Marketing systems experience (Marketo or similar).
• Experience in a high‑growth SaaS or tech‑enabled services environment.
• Familiarity with compliance frameworks such as SOX, GDPR and data privacy requirements.
• Experience leading enterprise‑wide system or business transformation initiatives.

Core Competencies

• Problem Solving / Critical Thinking – Analyzes complex issues to identify root causes and scalable solutions.
• Makes data‑informed decisions in ambiguous or fast‑paced environments.
• Applies systems thinking to align solutions with enterprise strategy.
• Personal Effectiveness – Demonstrates accountability, resilience and focus on results.

Why Emburse?

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernise finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech and AI to solve real‑world challenges.
• A Culture That Empowers – Competitive pay, flexible work and an inclusive, collaborative environment that supports your success.
• A Career That Matters – Your work here drives efficiency, innovation and smarter financial decision‑making for businesses everywhere.

Shape your future & find what's next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.