technical services support specialist - Montgomery, United States - Tyler Technologies

Description

Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process.

Public sector agencies manage a variety of complex, mission-critical tasks each day

from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills.

Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization

from small towns to large cities and counties.
Tylers public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals.

Weve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agencys unique needs.

TECHNICAL SERVICES SUPPORT SPECIALIST
The Technical Support Specialist provides basic software support and technical assistance with software problems to Tyler clients and employees.

They are responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other Technical Support Specialists and Senior Technical Support Specialists to resolve issues with Tyler software products.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations.

By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location
Yarmouth, Maine

Responsibilities

• Provide general software, operating system and hardware phone support to Tyler Technical Support clients and on-site Implementation staff.
• Conduct first level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted.
• Resolve client inquiries and issues in a timely manner by working with Technical Support Specialists, Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications.
• Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
• Manage open calls by identifying and prioritizing issues according to published policies.
• Escalate to senior team member or department member if situation is beyond technicians control and additional assistance is needed.
• Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
• Participate in formal education and self-study to gain knowledge of Tyler products and services.
• Provide assistance to clients for standard workstation install of client software for products in their subject matter area of expertise as needed, including but not limited to: FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering and Tyler Reporting.
• Follow documented Tyler Technologies, Inc. policies and procedures.
• Respect the clients policies and procedures.

Qualifications

• Bachelors degree in computer science or business administration, or comparable work experience.
• Experience in ERP solutions, accounting software, accounting or computers.
• Proficiency using computers and exposure to relational databases or SQL desired.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Strong analytical and problem solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude.

Great Place to Work & Grow Your Career
Come join us as we transform the public sector Our

guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many .

Taking Care of You & Your Family
Your health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness. .

Requisition Number:

INDERP
Tyler Technologies is proud to be an affirmative action / equal opportunity employer.

All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing

or by calling ext Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Accessibility Statement*Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level.

These guidelines explain how to make web content accessible to people with a wide array of disabilities.

Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times.

We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly.

This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

Screen-reader and keyboard navigation Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively.

Heres how our website covers some of the most important screen-reader requirements:

• 
  Screen-reader optimization: we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images.

It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described.

It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users n

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