- Answer sales office phones when sales staff not available.
- Route incoming opportunities to the appropriate Group / Transient Sales Manager
- Manage all incoming leads into the Sales office through various channels but not limited to CVENT, One Source – Group 360 / CI/TY, email and voice mail.
- Manage and maintain general sales and property specific email in-boxes.
- Promptly, the same day or by 11am the next business day, follows-up on all customers' needs and inquiries in an efficient and expedient manner.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, meeting space, brochures and promotional material).
- Learn and use digital sales systems and conceptual sales processes (i.e. Marsha, Light Speed, FOSSE, CI/TY, etc.) and understand the hotel's sales strategies (i.e. rates, fees, budgeted goals, etc.).
- Coordination of all group (rooms and if needed meeting space), and business transient (when required) business as contracted by the sales manager and or DOSM. Contact and provide appropriate follow-up on all signed / contracted business within (5) working days. Determine and coordinate all needs of the customer.
- Assisting in making reservations (individual and or VIP), checking daily arrivals, awarding Bonvoy points (as needed) while ensuring open lines of communication remain open between all respected departments.
- Suite reservations with respected client follow-up
- Attend weekly resume and sales/other meetings as deemed necessary.
- Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting and special events.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client interpersonal interaction.
- Work with sales personnel to achieve required sales team goals.
- Welcome and acknowledge all guests according to company standards; anticipate and address guest's service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Assist with completing any required sales reports.
- Maintains all information in Sales CRM
- Conducts site inspections as needed.
- Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a sincere, caring attitude at all times.
- Assist hotel / team with implementing hotel specific selling strategies.
- Maintain office supplies and space as needed.
- Assist with special projects as needed.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
- Perform other reasonable job duties as requested by Managers.
Sales Coordinator - New York, United States - Hotel Talent NYC
Description
BASIC PURPOSE:
To support the sales managers in achieving customer satisfaction by performing administrative duties relating to sales, guests and hotel communications. Responsible for system room control, Sales and Events Coordination, Lead Catching and execution, group bookings, contracts etc. In addition, assists the Regional Director of Sales and Marketing with a variety of Sales functions.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
NON-ESSENTIAL FUNCTIONS:
REQUIREMENTS:
Education:
College Degree, hotel experience or related field or equivalent education is a plus.
Experience:
Minimum one-year Hotel related work experience preferred.
Knowledge of Marriott Systems preferred.
Skills:
Strong professional communication skills – both oral and written
Hospitality oriented
Ability to multi-task in a fast-paced, ever-changing environment
Ability to interact well with a diverse set of team members and leadership team in a professional manner.
Proficiency with basic technical functionality (e.g., Office applications)
Able to consistently drive TEAM culture.
Hours Required:
40-50 hours per week, predominately Monday through Friday.
Based on business needs occasional weekends.
Rate of Pay:
For applicants who will be working in NYC, the anticipated compensation range for the position is $20.00 to $24.00 per hour. The hourly rate offered to a successful candidate will depend on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.
Source: Hospitality Online