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    154609: US Citizens - Providence, United States - Pinnacle Group, Inc.

    Pinnacle Group, Inc.
    Pinnacle Group, Inc. Providence, United States

    3 weeks ago

    Default job background
    Telecommunications
    Description

    US CITIZENS ONLY

    SHOULD BE ABLE TO CLEAR CJIS BACKGROUND

    Local to Providence, Rhode Island Only

    Need Illumio experience (solid experience in a live environment), F5 and Palo Alto experience.

    The roles for the Tier 2.5 Network Engineers are now HYBRID only.

    The location is near Providence, Rhode Island.

    Willing to work hybrid and currently reside near Providence.

    Duration of Employment: 12+ Months

    Number of Openings: 2

    Requirements:

    • US Citizen
    • 5 to 7 Years' experience in Information Technology industry.
    • Must be able to pass background check(s).

    Job Description:

    • Network Engineer (Tier 2)
    • Candidate will be maintaining LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.
    • Candidate will be responsible for the ingest and triage of any tickets or requests from the helpdesk.
    • Candidate will be responsible for review of any alerts received and proper ticket creation to include urgency, priority, and other classification(s) that may be required.
    • Candidate will be responsible for read-only level 1 troubleshooting and escalation either to tier 3 or companion teams depending on the symptoms of the event.
    • Candidate will be responsible for assisting the ensuring the validity of node data in the systems used (ISE, DNAC, SolarWinds Orion).

    Responsibilities:

    • Help troubleshoot and maintain network tools and topology maps.
    • Maintain complete detail of issues in ticketing system.
    • Receive phone calls direct from end-users.
    • Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.
    • Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
    • Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.
    • Mentor and train Tier other Service Desk personnel as needed.
    • Be able to work shift work (Days, Swings, Mids).

    Familiarity/Experience with 3 or more of the following:

    • Cameras
    • Circuit and WAN Management
    • Interfacing with MPLS and LTE Vendors
    • Cisco ISE and DNAC
    • Encoders/Decoders
    • IoT Equipment
    • NAT/PAT
    • Network Management Tools: SolarWinds Orion, phpIPAM
    • Routers: Cisco IR1101s, 809s
    • Routing Protocols: BGP, OSPF
    • Switches: Cisco 9300, Advantech
    • TACACS/RADIUS

    Preferred Experience and Attributes:

    • Working knowledge of ITIL principles.
    • Working experience with Enterprise level ticketing system such as SNOW or Remedy
    • Understanding of Syslog and SNMP monitoring
    • Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge.
    • Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).
    • Knowledge of computer networking concepts and protocols, and network security methodologies.
    • Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
    • Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
    • Understanding and knowledge of 5G equipment.
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