support analyst - Charlotte, United States - Compass Group USA

Compass Group USA Charlotte, United States

4 weeks ago

Description

SUPPORT ANALYST - TIER 1 (REMOTE)

Click Here to Apply OnlineJob Description Compass Digital Salary:
$60,000 commensurate with experience Compass Digital is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond. Healthcare Digital is a division of Compass Digital that focuses on the future of healthcare technology and innovation, working directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors. We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user's actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of 'What If?' and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it's fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know. Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2020 and 2021, Compass Group was named one of Forbes' Best Employers for Diversity, Best Employers for Women, and was named one of the World's Most Admired Companies by Fortune as well as being ranked #1 by Food Management's Top 50 in 2020.Job SummarySupport responsibilities will include all technologies, systems, and applications used by associates in the offices and in the field. An experienced technician will handle support primarily via ticketing system, telephone, and chat.

Responsibilities:

Acts as the brand advocate for all customersDirectly interacts with our valued customers dailyMaintains the highest level of professionalism while managing sensitive client and customer detailsDemonstrates empathy while providing thoughtful and prompt responsesFollows up frequently with customers throughout while working to resolve ticket requestResearch customer solutions and escalate situations when neededUse of Zendesk or other support platformsStrives to exceed volume and quality goalsAssist with side projects as needed Qualifications:2-4 years customer-centric industry experience, preferably with customer service experience1 year support experience in CDL POS applications (Oracle/Micros/Symphony) strongly preferredCommunicate openly and respectfully with teammates, clients and customersReliable and accountable - adhere to a consistent work scheduleAccept ownership over your quality of work and take initiative to keep movingGood problem solving skills and clearly explaining solutionsThrive in a face paced, high volume environmentStrong communication skills - interpersonal and written with keen attention to detailStrong computer skills and typing, high level of comfort in web-based applicationsBasic Microsoft Office skillsBachelor's degree preferred but not required or equivalent experience Apply to Compass Group todayClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer:

this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to pass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)

Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1286849Compass DigitalMichelle Lombardozzi

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