Server Supervisor - Rockford, United States - UW Health in Northern Illinois

Description

POSITION SUMMARY:

The Systems Engineering Supervisor is responsible to provide direction and leadership for Enterprise Systems which include VDI infrastructure, Workstations management, Application packaging and deployment, and Enterprise security solutions aligned with strategic goals and objectives for UW Health.

The Supervisor ensures the effective operation of the team and is accountable for the successful completion of all work assigned to the workgroup.

The incumbent plans, organizes, assigns, schedules, and controls workflow for the team.

The Supervisor functions as an expert resource in advanced systems analysis for staff and users to assist in complex problem troubleshooting and resolution.

The Supervisor identifies opportunities to improve efficiency and effectiveness and constantly ensures that all team members are working at the top of their skills and knowledge.

The Supervisor effectively partners with operational colleagues to ensure successful organizational change management, adoption of solutions, and value realization.

The Supervisor will also work within appropriate governance structures to determine system requirements, process re-engineering issues, and solution design and implementation strategies.

The Supervisor will have extensive experience, demonstrating the ability to consistently perform at an exceptional level.

Work at this level involves justifying system design and concepts to end users in a manner that is easily understood.

The incumbent must possess organizational skills that lead to the effective management of projects, tasks, applications, and employees.


These skills include:
analysis, problem definition and solution, conflict resolution, team/project management, planning and consulting. Excellent communication skills are crucial to successful performance in this position.

Problems encountered are of a high degree of complexity and difficulty and require exceptional analytical skills, innovation, and creativity to formulate and implement the mechanisms to identify and solve problems.

The Supervisor leads by example to develop a culture centered on respect, service, empowerment, and accountability.

The Supervisor develops and sustains consultative, trusted advisor relationships with stakeholders, and contribute to a learning environment and a learning health system, across the UW Health.

EDUCATION/


TRAINING:

Minimum:
Associate Degree in Healthcare, Information Technology, Business, or related field (2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below)

Preferred:
Bachelor's or Master's degree in Healthcare, Information Technology, Business, or related field is highly preferred

LICENSURE/CERTIFICATION:

Minimum:
N/A

Preferred:
Various Microsoft and Citrix Certifications


EXPERIENCE:

Minimum:

Demonstrated success leading the design, development, configuration, support, and adoption of medium to large scale solutions including some experience leading without direct authority.

Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 originationDemonstrate success implementing and managing large, complex, enterprise-class solutions.

Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectlyDemonstrated success being proactive and innovative

Preferred:
Five (5) years of relevant experience in a Healthcare setting.
Five (5) years of VDI and SCCM support experienceFive (5) years of experience performing system administration and engineeringREQUIRED SKILLS, KNOWLEDGE,


AND ABILITIES:
Intermediate competency in the following areas:

Leadership including leads with integrity, maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leads & develops peopleTechnical leadership of applicable products or platformsLeading highly empowered, self-directed teams including cross-functional teamsCommunicationEffective team memberCritical thinkingApplying lean management toolsApplying agile methodologiesMentoring and teaching

Position Specific Competencies:
Advanced competency in at least three competencies such as:Proficient knowledge and management of UW Health DomainActive DirectoryGroup Policy deployment, troubleshooting and managementNetwork InfrastructureSecurityMicrosoft 365PowerShell and ScriptingAbility to design, deploy and manage Microsoft System Center Configuration Manager (SCCM)

Application packaging and deploymentCitrix and VDI Infrastructure design, maintenance, deployment, and troubleshootingMicrosoft Windows server and workstation management and networkingNetwork infrastructure components and conceptsKnowledge of Scripting and registry editorWindows Server Update Services (WSUS) management and deploymentExpert in Virtual Management EnvironmentUnderstanding infrastructure cybersecurity components and conceptsNutanix knowledgeVMWare ESX knowledgeUnderstanding design and implementation for disaster recoveryOther Skills, Knowledge, Abilities:

Ability to drive results independently and as a collaborative team.
Works well with people from different disciplines with varying degrees of technical experience.

Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone and on-budget completion.

Ability to manage multiple tasks with ease and efficiency.
Ability to effectively manage change.

Ability to identify risk and seek mitigationAbility to maintain a professional and positive outlookProvides a consultative approach to collaborating with users in assessing needs and requirements.

Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.

Ability to translate technical language in a manner that is easily understood.

Strong organizational skills that lead to the effective management of projects, applications, and employeesAbility to analyze a situation, define the problem and identify solutionsAbility to resolve conflictsAbility to independently evaluate and analyze the subject matter and develop specifications to create or enhance VDI and SCCM functions.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer.

Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.

Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.

EOE, including disability/veterans.
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