NQ Quality Assurance Analyst - Florida
3 days ago
Job description
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.
Section 1: Position Summary
Performs ongoing and collaborative quality control measures for the overall nonqualified administration and operations teams by conducting quality reviews of complex back-office transactional processing for nonqualified plans including but not limited to partner specific and earnings processing, risk mitigation reporting, deferral, and contribution processing, updating participant separation from service status and schedule changes.
Section 2: Job Functions, Essential Duties and Responsibilities
- Ensures timely and accurate processing of assigned transactional tasks.
- Identifies, analyzes, and proposes resolution of process irregularities and inefficiencies.
- Supports NQ admin and operations teams with quality control measures across transactional work and processes.
- Identifies and escalates process gaps and platform shortcomings that arise and presents to admin and operations teams for review; proposes viable process and systematic solutions to resolve root cause issues.
- Provides reporting on defined basis (daily/weekly/monthly/annual) as required for key performance metrics and service level agreement adherence.
- Assists with testing of new system functionality related to transactional processing.
- Responsible for maintaining team process mapping and workflows.
- Collaborates with team members to continuously improve processes and meet team goals and objectives, while maintaining all applicable SLAs.
- Achieves service level goals as identified by leadership, successfully reports on assigned transactional tasks as defined by leadership.
- Responsible for protecting, securing, and properly handling all confidential data held by Newport/Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our clients.
- Ability to make sound business judgements while effectively balancing client needs and organizational considerations.
- Works under pressure to meet strict due dates/timelines with multiple priorities.
- Interacts and communicates clearly with all levels within the organization including senior management, team members, and internal clients related to transactional process flows and timeframes.
- Coordinates and runs meetings attended by senior-level personnel in internal and external environments.
- Assists with other tasks and projects as assigned.
- Focuses on learning in everyday activities and events.
- Collaborates with and openly shares knowledge with colleagues.
- Regular, reliable, and punctual attendance.
- Core Values of People Matter, Quality First and Integrity Always are visible on a day-to-day basis showing support of our organizational culture.
Supervision
- N/A
Section 3: Experience, Skills, Knowledge Requirements
- Bachelor's degree preferred, or equivalent work experience.
- Minimum of 3 years' experience in nonqualified industry or related field is preferred.
- Demonstrated project management skills and inter-department experience and understanding.
- MS-Office software applications, including Excel, PowerPoint, and Word.
COMPETENCIES
- Analytical
- Planning and Organizing
- Detail Oriented
- Collaboration
- Problem Solver
- Team Player
- Results Driven
- Time Management
- Initiative
- Written and oral communication skills
TRAVEL
- Up to 5%
For all virtual remote positions,
in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider
. Note: For call center roles specifically
, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from
or
email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Similar jobs
The Quality Assurance Analyst will be responsible for understanding the application functionality and Non-Functional Requirements (NFRs) along with defined Service-Level Agreements (SLAs). They will identify test scenarios to validate the performance of key business functions and ...
1 week ago
+You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. · +Gathers and organizes the assessment data and results to support risk reporting and monitoring processes. · Advises, designs, and/or validat ...
3 weeks ago
Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, · and help implement strategic initiatives for improved efficiency and productivity. ...
1 month ago
Serve as lead developer and subject matter expert for software applications handling complex financial business processes. · ...
1 week ago
This position will be responsible to perform software quality management activities of medical devices (Class-2) to deliver a high-quality product that meets or exceeds customer expectations and meets FDA design controls and other regulatory bodies. · ...
3 weeks ago
Gritter Francona, Inc. is seeking a Junior Program Analyst to support strategy and planning for senior management to align IT initiatives with strategic goals and business needs. · ...
3 weeks ago
Position: Data Warehouse Analyst Location: Hybrid - Tallahassee, FL Duration: 6 Months · ...
1 month ago
This senior individual contributor role supports the Governance, Risk and Compliance (GRC) program and leads day-to-day security operations including investigating and coordinating remediation of security alerts from internal systems and managed service providers as well as devel ...
1 month ago
Gritter Francona Inc is seeking a Junior Program Analyst to support strategy and planning for senior management to align IT initiatives with strategic goals and business needs. · ...
1 month ago
Come lead with us at Corporate At Houston Methodist the Application Analyst position is responsible for intermediate level support and configuration of assigned applications The position entails assisting training and supporting customers with the operation and administration of ...
1 week ago
The Office of Clinical Informatics within the Office of Health Informatics advances the enterprise standard of care and patient experience using improved data tools and informatics processes. This is achieved through Lean-Agile delivery of clinical practice solutions that support ...
3 weeks ago
Clinical Data Analyst, Miami Neuroscience Admin, Day Shift
Only for registered members
Baptist Health is seeking a Clinical Data Analyst to abstract, collect, analyze and disseminate clinical information. The ideal candidate will have experience in a healthcare setting and proficiency in MS Office products. · ...
1 month ago
Position: QA Performance Analyst · Location: Dallas, TX/Miramar, FL (Initial remote ok, first preference is local profile) · Duration: 1 Years · Job Description: · The QA Performance Test Engineer job is responsible for the overall performance quality of systems and technology th ...
1 day ago
We are seeking a Clinical Psychologist to join our team at Aetna Medicaid. The ideal candidate will have experience in assessing and treating neurodevelopmental disorders, including Autism Spectrum Disorder. As the principal utilization management reviewer for cases related to Ap ...
1 month ago
+The QA Performance Test Engineer job is responsible for the overall performance quality of systems and technology that are released into ETP's production environment. The scope of this role includes the comprehensive aspects of quality including Performance Testing Strategy and ...
1 week ago
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Linkage Manager - REMOTE. In this role, you will have the opportunity to significantly impact health research by overseeing data linkage operations within secure, cloud-hosted ...
2 weeks ago
Data Consultant role at Factspan Overview: We partner with fortune 500 enterprises to build an analytics center of excellence. · Lead high-visibility analytics engagements end-to-end. · Influence C-suite and Senior client stakeholders with strategic insights. · ...
4 days ago
· Title: IT Technical Architect · Company: Peoples Gas System · State and City: Florida - Tampa · Shift: 8 Hr. X 5 Days · WHO WE ARE · Peoples Gas System is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organ ...
3 days ago
We're seeking a Real-Time Engagement Manager to lead the strategy, execution, and team development for in-game and live engagement across the Hard Rock Digital Sportsbook. · ...
1 week ago
+ Manage a portfolio of 28+ member relationships of CIOs predominantly within the Life Sciences Industry · + Leverage subject matter expertise as a former C-Suite Executive to create service solutions for clients utilizing all ExP products · + Define and deliver innovative soluti ...
1 month ago