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North Little Rock

    Front Desk - Huntersville, United States - Hotel Ventures

    Hotel Ventures
    Hotel Ventures Huntersville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    $200 Sign-On Bonus after 2 months of employment (based performance & attendance)

    Department –Front Desk / Night Audit Reports to – Management Team

    As a Night Auditor, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location
    ___________________________________________________________________________________

    Day to Day:

    Be the warm welcome that kicks off a memorable guest experience

    Acknowledge BonVoy members and returning guests, in person or on the phone

    Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

    Handle cash and credit transactions

    Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and smile.

    Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns

    Complete & ensure night audit possess was successful

    Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

    Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed

    Take pride in your appearance and place as a brand ambassador

    Always know what events and activities are on the day's schedule

    Jump into other ad-hoc duties when your colleagues need your help

    Ensure that the hotel is secure throughout the night (hourly security walk throughs)

    Deliver receipts and checkout letter to each guest room that will be checking out the next morning

    Perform other duties as assigned. May also serve as manager on duty

    Skills:

    Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

    Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

    Fluency in the local language - extra language skills would be great, but not essential

    Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers

    Flexibility - night, weekend and holiday shifts are all part of the job

    Experience - ideally, you'll have spent at least one year in a front desk or guest service position

    Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

    The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

    Success Factors:

    Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

    Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

    Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

    Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

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