Customer Success Specialist - Irvine - Tenant Inc.

    Tenant Inc.
    Tenant Inc. Irvine

    5 days ago

    $65,000 - $85,000 (USD) per year
    Description

    WHY TENANT

    At Tenant, Inc., we're modernizing the self-storage industry through intuitive technology and customer-first solutions. You'll work alongside thoughtful, driven teammates who value ownership, collaboration, and growth. This role offers hands-on exposure to customer success in a fast-growing SaaS environment and the opportunity to build a strong foundation for a long-term career in Customer Success.

    JOB SUMMARY

    The Customer Success Manager plays a key role in supporting customer adoption, satisfaction, and retention. This position partners closely with senior Customer Success, Sales, Product, and Support teams to ensure customers receive timely guidance, proactive support, and consistent value from the Tenant platform.

    This role is ideal for someone who is customer-centric, organized, eager to learn, and excited to grow within a SaaS customer success organization. You will support a mix of small to mid-market and select high-touch customers while developing the skills needed to manage more complex accounts over time.

    KEY RESPONSIBILITIES

    Customer Ownership & Retention Support

    • Manage revenue retention, engagement plans and flag at-risk in assigned customer base.
    • Support a portfolio of customers by serving as a day-to-day success contact.
    • Monitor customer engagement, usage, and health indicators to identify potential risks or opportunities.
    • Participate in customer check-ins, QBR preparation, and follow-ups under the guidance of senior team members.
    • Support renewal and expansion efforts by reinforcing product value and customer outcomes.

    Customer Success Execution

    • Assist with onboarding activities to help customers successfully launch and adopt the Tenant platform.
    • Guide customers through product features, workflows, and best practices.
    • Help maintain and update customer success playbooks, templates, and enablement materials.
    • Develop deep familiarity with Tenant's products and act as a trusted product resource for customers.

    Cross-Functional Collaboration

    • Partner with Sales, Support, Product, and Engineering teams to address customer needs and feedback.
    • Escalate customer issues appropriately and help track resolutions.
    • Assist with customer communications related to product updates or service notifications when needed.
    • Maintain accurate customer records, tasks, and workflows in and other tools.

    Operational Excellence & Learning

    • Track customer health, adoption metrics, and engagement trends.
    • Learn how to interpret customer data and translate insights into action.
    • Support continuous improvement of Customer Success processes and documentation.
    • Assist with support overflow or customer inquiries during peak periods.

    TEAM & CULTURE

    • Build strong working relationships across a collaborative, mostly remote team.
    • Demonstrate a customer-first mindset, accountability, and eagerness to learn.
    • Participate in team meetings, training sessions, and professional development opportunities.
    • Contribute positively to a culture of growth, feedback, and shared success.

    QUALIFICATIONS & EXPERIENCE

    • 1–3 years of experience in a customer-facing role (Customer Success, Support, Account Management, Sales, or similar), preferably in a SaaS environment.
    • Strong interest in Customer Success, customer experience, and technology.
    • Excellent communication skills—written, verbal, and interpersonal.
    • Highly organized with the ability to manage multiple tasks and priorities.
    • Comfortable working with data and learning how to use metrics to guide decisions.
    • Experience with tools like Zendesk, , CRM systems, or similar platforms is a plus.
    • Curious, proactive, and motivated to grow into a more senior Customer Success role over time.

    Tenant, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. #CSMJobs, #StartupCareers, #Mondaydotcom, #Zendesk#NowHiring #CustomerSuccess #CustomerSuccessManager #SaaSJobs #CustomerExperience #CustomerRetention

    #TechCareers #B2BSoftware #PropTech #SelfStorage #GrowthCareer #EarlyCareerJobs

    #RemoteJobs #CustomerFirst

  • Work in company

    Client Success Specialist

    Only for registered members

    We believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you'll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. · ...

    Irvine, CA

    1 month ago

  • Work in company

    Career Success Specialist

    Only for registered members

    Job Description Summary · The Career Success Specialist on the Career Advancement & Success Team at the Argyros College of Business and Economics ( ACBE ) supports undergraduate student career and professional development goals and assists students in making connections with pote ...

    Irvine, California, United States $60,000 - $90,000 (USD) per year

    2 days ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    The Customer Success Manager plays a key role in supporting customer adoption satisfaction and retention. This position partners closely with senior Customer Success Sales Product and Support teams to ensure customers receive timely guidance proactive support and consistent value ...

    Irvine, CA

    2 weeks ago

  • Work in company

    Operations Success Specialist

    Only for registered members

    We are searching for an experienced property management professional to make a meaningful impact.The Operations Success Specialist will focus on the accurate and efficient execution of affordable housing program regulatory requirements (HUD, LIHTC) and may liaise with governmenta ...

    Irvine $90,000 - $100,000 (USD)

    1 month ago

  • Work in company

    Partner Success Specialist

    Only for registered members

    Are you doing what you love? We are · Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophre ...

    Irvine $25 - $30 (USD)

    1 week ago

  • Work in company

    Partner Success Specialist

    Only for registered members

    Are you doing what you love? We are · Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophre ...

    Irvine, CA $60,000 - $105,000 (USD) per year

    1 week ago

  • Work in company

    Strategic Partner Success Specialist

    Only for registered members

    + Job summary: This role provides ongoing support to strategic partners, focusing on partner enablement and enhanced service. · + Qualifications:High School Diploma or equivalent (Some college education preferred) or 2 years of customer service experience. · Demonstrate the highe ...

    Irvine, CA

    1 month ago

  • Work in company

    Strategic Partner Success Specialist

    Only for registered members

    The Strategic Partner Success Specialist provides ongoing support to strategic partners, · Respond promptly and professionally to all strategic email inquiries. · Analyze partner performance reports to identify gaps and develop improvement initiatives. · ...

    Irvine

    1 month ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    As a Customer Success Specialist you will support our customers with everything including but not limited to understanding Compass training on our tools and programs assisting with marketing requests and more You are passionate about your customers and delivering a world class ex ...

    Newport Beach, CA

    1 month ago

  • Work in company Remote job

    Customer Success Specialist

    Only for registered members

    We are looking for a Customer Success Representative to guide real estate agents through the application and onboarding process. · ...

    Tustin, CA

    1 month ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    Medit is a global leader in digital dentistry empowering clinicians with innovative intraoral scanners and an open intuitive software ecosystem. · ...

    Newport Beach

    1 month ago

  • Work in company Remote job

    Customer Success Specialist

    Only for registered members

    This role starts as part-time hours per week, Monday-Friday). The hourly pay range for this role is $20-$25 per hour. · ...

    Santa Ana, CA

    1 month ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    Medit is a global leader in digital dentistry empowering clinicians with innovative intraoral scanners and an open intuitive software ecosystem. · ...

    Newport Beach, CA

    1 month ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    As a Customer Success Specialist, you will be the first point of contact for customers and will support them with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. You are passionate abou ...

    Newport Beach $26.54 - $29.48 (USD)

    3 weeks ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    As a Customer Success Specialist you are the first person our customers meet when they join Compass and will be their account manager from that day forward. · ...

    Newport Beach $26.54 - $29.48 (USD) Full time

    3 weeks ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    As a Customer Success Specialist you will support customers with everything including but not limited to understanding Compass training on our tools and programs assisting with marketing requests and more. · ...

    Newport Beach $26.54 - $29.48 (USD) Full time

    1 month ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    At Compass, our mission is to help everyone find their place in the world. · ...

    Newport Beach, CA

    2 weeks ago

  • Work in company

    Customer Success Specialist

    Only for registered members

    At Compass we help everyone find their place in the world. As Customer Success Specialist you will support customers with everything including but not limited to understanding Compass training on our tools and programs assisting with marketing requests and more. · ...

    Newport Beach, CA

    1 month ago

  • Work in company

    Senior Client Success Specialist

    Only for registered members

    SUMMARY  · The Sr Client Success Specialist is responsible for providing expert program guidance to clients and tenants. · ESSENTIAL DUTIES AND RESPONSIBILITIES   · Reviews residents' third party insurance policies to determine compliance with client's requirements for opting out ...

    Costa Mesa, CA, USA

    21 hours ago

  • Work in company

    Consumer Success Specialist – Assistant Manager

    Only for registered members

    We are seeking a mid-level Consumer Success professional with a proactive and growth-oriented mindset to support and expand our U.S. operations. · ...

    Irvine, CA

    2 months ago

Jobs
>
Customer success specialist
>
Jobs for Customer success specialist in Irvine