- Pay Rate: $16 / Hour
- 1st shift: 8am-5pm | Monday-Friday
- 40 Hours / Week
- Paid Weekly
- Temp to Hire
- Paid Holiday and Vacation once eligible
- Strong verbal communication: clear, professional phone conversations and in-person interactions.
- Strong written communication: concise, well-structured emails and documentation.
- Customer-service orientation: patience, empathy, and the ability to de-escalate or negotiate when encountering push back.
- Research and attention to detail: verify documents and accurately capture tenant information.
- Proficiency in Excel: building and maintaining spreadsheets, using tables, filters, basic formulas (SUM, COUNT, IF), and sorting; familiarity with data validation and conditional formatting is a plus.
- Organizational skills: prioritizing tasks, tracking multiple tenant files, and meeting deadlines.
- Team collaboration: coordinate updates and handoffs with internal stakeholders.
- Reach out to prospective and newly signed tenants by phone and email to gather required information (contact details, IDs, emergency contacts, lease documentation, move-in dates, utilities, etc.).
- Communicate policy, move-in procedures, and next steps clearly and professionally.
- Handle questions and push back calmly and constructively, escalating sensitive issues when needed.
- Research and verify tenant-provided information as needed (background contact verification, lease terms, unit allocation).
- Create and maintain organized Excel spreadsheets or databases to track tenant status, documents received, deadlines, and outstanding items.
- Coordinate with leasing, maintenance, and billing teams to ensure handoff and follow-through.
- tjohnson@
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Customer Service - Dandridge - Luttrell Staffing Group
Description
Job DescriptionDo you have experience in Customer Service? We have an excellent career opportunity for you Luttrell Staffing Group is now hiring a Customer Service | New Tenant Setup for a client here in Dandridge, TN.
Perks & Benefits:
Luttrell Staffing Group is an EEO employer.
#HMGDNS
Meet Your Recruiter
Tiffany Johnson
Staffing Manager
Tiffany Johnson is a staffing manager with Luttrell Staffing Group-Dandridge. If you're looking for work in Dandridge and the surrounding areas, give her a call
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