- Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information. Follow up with guests during their visit to ensure overall satisfaction.
- Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
- Fosters strong working relationships within Guest Services and, equally important, with other departments by communicating effectively, verbally, and in writing to provide clear direction. Share any relevant information with the corresponding departments to ensure a successful outcome daily, such as the coordination of Guest Services and Restaurants/bar(s) closing to facilitate a smooth operation of file maintenance and reset of system totals.
- Your passion for service will be reflected in how you perform your duties, the accuracy, e.g., balance room, restaurant, and bar daily work: post and balance charges and settlements quickly and efficiently. Maintain files and reset the systems for next-day operations.
- Prepare daily restaurant revenue report data by auditing point of sale system tapes and journals to break down revenue, covers, server fees, tips paid out, and settlements by type and cashier.
- Run audit reports and journals from the mainframe, the point-of-sale system, and the system for automated credit cards.
- Make corrections and adjustments via the Guest Services System and handle all computer problems that might occur throughout the shift.
- Balance all revenue and settlement accounts nightly, maintain files, and reset the next-day operations system.
- Input onto the computer revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Ensure all necessary copies of documents, back-ups, and daily work reports are distributed to the proper departments, i.e., A/R, A/P, and Payroll). Ensure all reports and backup vouchers are complete and filed appropriately.
- Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards.
- Ensure proper cleanliness, use, repair of all guest services equipment and closet/storage areas.
- As directed, assist with reviewing current standards such as those affecting Guest Services to ensure the hotel is in compliance. Maintain and review computerized records for budgeting and forecasting department expenses and make decisions based on information to ensure maximum profitability.
- Use a daily checklist to complete projects.
- Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels; therefore, overseeing the hotel's Lost & Found procedures is critical.
- Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
- Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
- Other duties as assigned.
- Knowledge of accounting operations includes all aspects such as accounts receivable, accounts payable, server service fees, etc.
- Basic mathematical skills to prepare moderately complex calculations for financial reporting via a moderately complex system to meet deadlines, operate 10-key by touch, complete necessary reports, and understand information from the hotel, regional or corporate offices.
- Ability to stand and move about in the guest services and restaurant/bar areas throughout the shift.
- Ability to obtain any government-required licenses or certificates.
- Open availability, including nights and weekends, is required as needed.
- Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment.
- To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.
- High school diploma or GED preferred; or
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience provides the required knowledge, skills, and abilities to perform the job functions.
- 1-year experience as a Guest Services Agent required; hotel experience preferred.
- Tuberculosis clearance certification (CA) required.
- CPR Certification required, Frist Aide training, and AED Certification preferred.
- Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.
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Night Auditor - Detroit, United States - Spire Hospitality
Description
Job Description:
This role will provide outstanding Guest Services within our Guest Services TEAM, responsible for maintaining the finance and accounting function of the hotel. When you join SPIRE, we ensure that you receive the support, tools, and resources for your success as well as the opportunities you need to grow as an individual and excel in your hospitality career. Full time and part time positions available for this overnight position.
Role and Responsibilities:
A Night Auditor is primarily responsible for meeting and maintaining guest satisfaction by creating remarkable and effortless experiences from the moment the guest walks up to the Guest Services area, providing a memorable and distinctive experience that will not be forgotten or mistaken. Provide leadership and empowering the Guest Services TEAM to strive for excellence and repeat business.
The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.
The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Other Expectations:
Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance, indemnity plans, and a host of other voluntary options.
Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement )
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
