- Adhere to established policies, operating procedures and controls.
- Ensure compliance with applicable laws and regulations.
- Ensure facility appearance, organization, and maintenance reflect Magic PaversTM brand.
- Salesforce Client Relationship Management software.
- Create and maintain client interaction records.
- Review reports and proactively manage client activities.
- Work competently and efficiently with technology, including computers/laptops, and phones.
- Professionally greet prospective clients, answer inquiries, and address complaints.
- Proactively set appointments, manage calendars, and make follow up calls.
- Maintain the facility's organization and cleanliness, including light housekeeping duties.
- Assist with inventory monitoring and ordering.
- Process payment transactions in a safe and secure manner.
- Maintain client privacy, including confidential documents.
- Maintain digital files (i.e., completed project photographs and videos).
- Follow established showroom opening and closing procedures.
- Proactive communication with vendors, including account updating and order placing.
- Assist management team efforts to attain desired installation goals.
- Other duties as may be assigned.
- Promote an inclusive, collaborative approach to problem solving.
- Communicate with store leadership and act as liaison to help lead positive initiatives.
- Seek personal developmental opportunities and encourage feedback to enhance skill set.
- Value individuality and the diverse talents of your team.
- Exhibit Will to Win attributes (see above).
- Consistently deliver a high-touch superior client service experience.
- Model and promote Magic PaverTM principles and standards.
- Ensure prompt resolution of client concerns and/or errors.
- Ensure a fast and efficient client experience by remaining current on policies and procedures with respect to payment systems, discounts, product availability, etc.
- Maintain proactive consistent client communication through utilization of Client Relationship Management software, client referral program, etc.
- Review Key Performance Indicator reports using the Client Relationship Management software and embrace opportunities for growth and improvement.
- Support and participate in all training programs, seminars, etc.
- Adhere to established employment practices and policies.
- High School diploma or equivalent.
- 18 years of age or older.
- Possess and maintain a valid driver's license and reliable transportation.
- Regular attendance is essential for this position.
- Ability to work a flexible schedule, including occasional evenings and weekends.
- Prior customer service/receptionist experience is beneficial.
- Ability to maintain order and cleanliness throughout the office.
- Experience in building and maintaining client relationships.
- Background of providing superior client service.
- Strong organizational and communication skills (verbal and written).
- Ability to work independently and function as part of a team.
- Aptitude to work and thrive in a fast-paced environment.
- Capacity to manage multiple simultaneous projects and meet deadlines.
- Capacity to troubleshoot problems quickly, efficiently and resolve issues.
- Proficient in Microsoft Office Suite, phone systems, and client relationship management software.
- Able to learn and adapt to new technology.
- Knowledge of store operation administrative aspects.
- Must be able to stand up to 75% of the time during an 8-hour shift.
- Must be able to lift and carry or otherwise move 30 pounds occasionally.
- Must be able to work on hard tiled floors.
-
Guest Service Specialist
2 weeks ago
Mister Carwash Casselberry, United StatesWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
-
Customer Service Specialist
2 weeks ago
Family First Firm Winter Park, United StatesFamily First Firm is committed to delivering exceptional customer service and building long-lasting relationships with our clients. we are seeking a dedicated and enthusiastic Client Services Specialist to join our team and support our commitment to excellence in client satisfact ...
-
Client Service Specialist
2 weeks ago
Hylant Lake Mary, United StatesDescription · The Opportunity: The Client Service Specialist is responsible to consistently & effectively develop, enhance and solidify client relationships by providing exceptional customer service in accordance with Hylant standards. Provide a high level of support to fellow t ...
-
Senior Field Service Specialist
2 weeks ago
Honeywell Altamonte Springs, United StatesThe main function of Sr Field Install Technician is to commission Honeywell control systems HVAC, fire and security control systems. These control systems are engineered by Honeywell in-house engineers, installed by Electrical Sub Contractors and then commissioned by Honeywell Fi ...
-
Post-Closer Interim Servicing Specialist I
2 weeks ago
Taylor Morrison Altamonte Springs, United States Full timeJob Details · We trust that as a Post Closer - Interim Servicing Specialist you will: (responsibilities) · What You'll Do: · Communicate over the phone and in writing with borrowers regarding payment dates and amounts · Validate payment information · Generate monthly billing stat ...
-
Entry Level Vehicle Service Specialist
3 days ago
Valvoline Inc. Altamonte Springs, United StatesEntry Level Vehicle Service Specialist · What You'll Do: · As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award- ...
-
Entry Level Vehicle Service Specialist
5 days ago
Valvoline Instant Oil Change Altamonte Springs, United States Full timeEntry Level Vehicle Service Specialist · What You'll Do: · As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award ...
-
Retail Service Specialist
1 week ago
O'Reilly Auto Parts Longwood, United StatesO'Reilly Automotive - 851 E State Rd 434 [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the ...
-
Client Service Specialist
2 weeks ago
Hylant Lake Mary, United States· The Opportunity: · The Client Service Specialist is responsible to consistently & effectively develop, enhance and solidify client relationships by providing exceptional customer service in accordance with Hylant standards. Provide a high level of support to fellow team membe ...
-
Client Service Specialist
3 weeks ago
Hylant Lake Mary, United States· The Opportunity: · The Client Service Specialist is responsible to consistently & effectively develop, enhance and solidify client relationships by providing exceptional customer service in accordance with Hylant standards. Provide a high level of support to fellow team membe ...
-
Client Services Specialist
1 week ago
Genesis10 Lake Mary, United StatesGenesis10 is seeking a Client Services Specialist for a 6-month contract to hire position with a financial services client located in Lake Mary, FL. This is a hybrid opportunity with 3 days in the office and 2 days remote. · ResponsibilitiesWorks with external clients to resolve ...
-
Customer Service Specialist
2 weeks ago
VaxCare Orlando, United StatesCustomer Service Specialist · • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet's orbit, then this job is not for you. · • If you enjoy endless routine of the same mundane tasks, then this job is not for you. ...
-
Customer Service Specialist
1 week ago
RecruitmentJunky Orlando, United StatesI am currently recruiting for three roles in the Orlando Area · Customer Service Representative · $31,000 + bonus (25 days paid vacation, full medical) · Customer Complaints Specialist · $33,000 + bonus (25 days paid vacation, full medical) · Customer Retention Specialist · ...
-
The Steelroad Group Llc Longwood, United StatesJob DescriptionJob Description · Part Time Shift: Saturday and Sunday from 6pm to 6am · About the Job · This position is in the safety department of our transportation company ensuring our drivers are compliant with Department of Transportation (DOT) standards. The position is re ...
-
The Steelroad Group Llc Longwood, United StatesJob Description · Job DescriptionPart Time Shift: Saturday and Sunday from 6pm to 6am · About the Job · This position is in the safety department of our transportation company ensuring our drivers are compliant with Department of Transportation (DOT) standards. The position is re ...
-
Client Services Specialist
2 weeks ago
ES Solutions Orlando, United StatesElite Strategic Solutions, based in the greater Orlando area, is looking for a Client Coordinator. As our company expands, we are seeking a full-time candidate to help evolve our clients' sales strategy by utilizing our professional knowledge and, more importantly, our extensive ...
-
Field Service Engineer Specialist
2 weeks ago
Siemens Energy Orlando, United States Full timeA Snapshotof your Day · In the role of Field Service Engineer Specialist,you will be responsible for applying your advanced and specialized knowledge ofgas turbines and auxiliary equipment, as well as quality engineering guidelinesand processes in order to participate in various ...
-
Customer Service Specialist II
1 week ago
US Anesthesia Partners Maitland, United States PermanentOverview · : · The customer service representative is to promote favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries. All new hires must submit to and pass a pre-employment dr ...
-
Service Specialist II
2 weeks ago
Craig Homecare Orlando, United States* Position: Service Specialist II (Delivery Driver) · * Hours: Full-time · * Location: Orlando, FL · * Shift: Monday - Friday, 8:00am- 5:00pm. Some on-call weekends and evenings required. · THE POSITION: · * Schedule and make deliveries of home medical equipment (HME) to patients ...
-
Professional Services Specialist
2 weeks ago
Fresha SV Ltd Orlando, United StatesAbout Fresha · Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. · Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. · ...
Sales & Customer Service Specialist - Casselberry, United States - Dribond Concrete Overlay Solutions
4 weeks ago
Description
Job Description
Job DescriptionMAGIC PAVERS MISSION STATEMENT
Magic PaversTM mission is to achieve our client's 100% satisfaction through professional high-touch design and product installation. We magically transform, repair and beautify OVER their existing concrete into hardscape masterpieces. Magic PaversTM purpose and passion is to put a huge smile on our client's face. We know we have achieved this goal when we hear the client squeal with absolute joy and excitement, "I LOVE IT"
ATTRIBUTES OF EMPLOYEE WILL to WIN
The Client Service Specialist (CSS) will many times be a prospective client's first personal interaction with Magic PaversTM. As a primary point of contact, CSS individuals must possess and demonstrate the Will to Win attributes as integral to their success.
What is Will to Win and how do you impact it? The attributes of Will to Win includes the following:
· Willingness to provide inspired effort and enthusiasm.
· Ability to be pleasant and friendly to clients, to strangers, and to each other.
· Passion to help clients enhance their outdoor living environment.
· Willingness to ask prospective clients for their business.
· Commitment to consistently deliver superior client experiences.
· Ability to create, respond, and help to close sales opportunities.
To succeed, a CSS must be detail-oriented and possess excellent organizational, verbal, and written communication skills, the ability to multitask with ease, and effectively manage and complete a wide array of administrative tasks. Familiarity with social media marketing and a working knowledge of Microsoft Office products, email, and phone systems is critical.
The CSS will work closely with the Store Manager and/or Customer Project Manager/Design Specialist, including following up with prospects who have not signed pending installation proposals. The CSS will also consult with clients and may assist them with material selection.
CLIENT SERVICE SPECIALIST FUNCTIONAL RESPONSIBILITIES
Job Duties
High Performance Standards
Customer Experience
Talent
CLIENT SERVICE SPECIALIST DESIRED ATTRIBUTES
PHYSICAL REQUIREMENTS
Magic PaversTM is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Magic PaversTM is a dba of DRiBOND Concrete Overlay Solutions, LLC
COMPANY CONTACT INFORMATION
DRiBOND Concrete Overlay Solutions, LLC (and dba Magic PaversTM)
Olga & Ronald Long, Principals
· or ext.101
· or ext.102