Technical Support Engineer - Andover, United States - Schneider Electric Norge AS

Description

Schneider Electric

is a leading specialist in digital development of energy management and automation in homes, properties, data centers, infrastructure and industries.

With a presence in over 100 countries, Schneider Electric is the world's leading company in energy management - medium voltage, low voltage, uninterruptible power and automation systems.

Our employees and partners make Schneider a fantastic company. Our commitment to innovation, diversity and sustainability ensures that "Life is On" is everywhere and for everyone.

We are looking for you

that are creative, organized, and have a strong drive to learn new products and new technology. You enjoy working independently as well as working in a group

.
You are engaged in your task, straightforward, open, passionate, effective and can challenge the status quo.

Your main tasks

will be to handle various technical support matters and provide third level support to our in-country local support teams.

You will learn our BMS products (Building Management System) for building automation that monitors and control systems such as heating, ventilation, air conditioning, fire and access & security, and the integration between them.

Responsibilities:
Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering.
Identify and qualify product failures and assist Engineering in understanding and resolving them.
Case tracking with entries in our CRM system.
Research and documentation of technical problems and solutions.
Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems.
Remote connection to customer installations for troubleshooting and healthy system checks.
Other duties as assigned.
Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.
To be successful in the role

,


we see that you have/are:
Engineering degree in electrical, building automation or computer science, or equivalent

Experience system troubleshooting, diagnosis and problem solving for:
Software, hardware, networking and databases
Power and/or electrical systems knowledge.
Building automation and control. HVAC
IoT device & cloud based connectivity
Experience with windows operating systems and associated network experience
Strong background in IT and communication networks (IP)

Knowledge in building management communication protocols:
BacNet, LON, etc...
Positive attitude, enthusiastic, self-motivated and customer focused
People-person and team player, enjoying the cross-functional interaction required for this position
Quick learner with an inquiring mind
Strong written and oral English communications skills
Comfortable working in a fast paced, dynamic environment
Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
Ability to occasionally travel to various customer sites worldwide
Fluent in English
Previous experience in Technical Support is an advantage.
Our offer to you

is an independent, fun and varied work with freedom under responsibility and the opportunity to be involved and influence during an exciting growth journey.

With us, it is important to have fun at work and feel motivated even on a Monday morning.

You will work in an international market-leading company with a strong focus on individual growth, education and several interesting and challenging development opportunities.

You will be

part of a close-knit team, working in an inspiring atmosphere at Schneider Electric with great opportunities to work in various technical areas.

We are located in fresh premises in Lund and here you get great opportunities to develop and grow with us
We believe that an open and friendly corporate

culture

together with employees who take initiative and responsibility is what makes us grow together.

We give our employees the opportunity to use their judgment, do the best for our customers and get the most out of their energy.

At

Schneider Electric,

we call it

Life Is ON

, read more at

Let us learn about you Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct


Concerning agencies:
Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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