Operations Data Analyst, San Francisco, CA - Pacific Gas And Electric Company
Description
Operations Data Analyst, San Francisco, CAThe ideal candidate will possess excellent written and verbal communication skills with proven ability to quickly learn technical systems and processes and be comfortable shifting between working independently and collaborating in a team environment
Bachelor's degree in Business Administration, Business Information Systems, Communications, Computer Science, Engineering, Marketing or related field, or equivalent work experience
2 years of related experience (i
Customer relations experience Familiarity with utility operations
Demonstrated analytical thinking, problem-solving and continuous process improvement abilities
Ability to analyze, interpret, and effectively present complex technical information and concepts in a concise way in writing and verbally
Advanced knowledge of Microsoft Office SuiteAbility to effectively participate in multi/cross-functional teams in a matrixed environment
Ability and/or willingness to learn to write and run select type queries against multiple tables using a development tool such as Oracle SQL DeveloperIntellectual curiosity and eagerness to learn
Ability to flex between working independently and working with collaboration and coordination
Responsibilities
CEP Customer Products include Demand Response, Distributed Generation, Measurement & Evaluation, Data Sharing Platforms and Data Analytics
DEMP provides customer data governance guidance to our partners within CES and develops & maintains the tools necessary for customer data access and analytics
We support a wide range of stakeholders, including internal CES programs (such as Energy Efficiency and Demand Response), local government partners and their climate action planning, academic research on climate planning & sustainability, and regulatory customer data requests
Position SummaryThe Operations Data Analyst will be a member of the Data & Energy Management Products (DEMP) team within the Clean Energy Programs (CEP) organization
This position will focus on third-party Demand Response Providers (DRPs) and Electric Rule 24 program implementation
DRPs participate in the California Independent System Operator (CAISO) market by supplying electric demand response services to retail customers within PG&E's territory and then bidding-in the electricity reduction into the CAISO wholesale energy markets
The Operations Data Analyst will participate in providing day-to-day operations support and API call activity monitoring for the Rule 24 program
Support of the Rule 24 DRPs will include diagnosing any Share My Data product or Rule 24-related systems issues and working with the appropriate partners to resolve issues (examples include missing data, improper API-calls, missing or outdated customer authorization, etc
The Rule 24 program is highly dependent on IT infrastructure and systems to support its day-to-day operations, and this individual will coordinate with both Rule 24 and Share My Data team members, as well as with IT personnel, to ensure a successful resolution of all Rule 24 issues
Research customer data issues in PG&E systems and perform a moderate level of data entry and querying
Review systems logs and API call details from Rule 24 DRPs to identify improper call parameters and API call patterns that are not in alignment with Share My Data best practices
Look up customer account details in PG&E's billing system
Work with a cross-functional team to support Rule 24 DRPs
This may include Rule 24 and Share My Data teams, as well as IT operations and others
Develops and communicates clear, concise, and actionable data analyses for clients
Assist with developing and updating guidance documents and job aides
Identify and lead continuous improvement initiatives as necessary concerning DRP and DR Service issues and Share My Data product
Estimated Salary:
$20 to $28 per hour based on qualifications
Qualifications
The ideal candidate will possess excellent written and verbal communication skills with proven ability to quickly learn technical systems and processes and be comfortable shifting between working independently and collaborating in a team environment
Bachelor's degree in Business Administration, Business Information Systems, Communications, Computer Science, Engineering, Marketing or related field, or equivalent work experience
2 years of related experience (i
Customer relations experience Familiarity with utility operations
Demonstrated analytical thinking, problem-solving and continuous process improvement abilities
Ability to analyze, interpret, and effectively present complex technical information and concepts in a concise way in writing and verbally
Advanced knowledge of Microsoft Office SuiteAbility to effectively participate in multi/cross-functional teams in a matrixed environment
Ability and/or willingness to learn to write and run select type queries against multiple tables using a development tool such as Oracle SQL DeveloperIntellectual curiosity and eagerness to learn
Ability to flex between working independently and working with collaboration and coordination
Responsibilities
CEP Customer Products include Demand Response, Distributed Generation, Measurement & Evaluation, Data Sharing Platforms and Data Analytics
DEMP provides customer data governance guidance to our partners within CES and develops & maintains the tools necessary for customer data access and analytics
We support a wide range of stakeholders, including internal CES programs (such as Energy Efficiency and Demand Response), local government partners and their climate action planning, academic research on climate planning & sustainability, and regulatory customer data requests
Position SummaryThe Operations Data Analyst will be a member of the Data & Energy Management Products (DEMP) team within the Clean Energy Programs (CEP) organization
This position will focus on third-party Demand Response Providers (DRPs) and Electric Rule 24 program implementation
DRPs participate in the California Independent System Operator (CAISO) market by supplying electric demand response services to retail customers within PG&E's territory and then bidding-in the electricity reduction into the CAISO wholesale energy markets
The Operations Data Analyst will participate in providing day-to-day operations support and API call activity monitoring for the Rule 24 program
Support of the Rule 24 DRPs will include diagnosing any Share My Data product or Rule 24-related systems issues and working with the appropriate partners to resolve issues (examples include missing data, improper API-calls, missing or outdated customer authorization, etc
The Rule 24 program is highly dependent on IT infrastructure and systems to support its day-to-day operations, and this individual will coordinate with both Rule 24 and Share My Data team members, as well as with IT personnel, to ensure a successful resolution of all Rule 24 issues
Research customer data issues in PG&E systems and perform a moderate level of data entry and querying
Review systems logs and API call details from Rule 24 DRPs to identify improper call parameters and API call patterns that are not in alignment with Share My Data best practices
Look up customer account details in PG&E's billing system
Work with a cross-functional team to support Rule 24 DRPs
This may include Rule 24 and Share My Data teams, as well as IT operations and others
Develops and communicates clear, concise, and actionable data analyses for clients
Assist with developing and updating guidance documents and job aides
Identify and lead continuous improvement initiatives as necessary concerning DRP and DR Service issues and Share My Data product
Benefits
Estimated Salary:
$20 to $28 per hour based on qualifications
Requisition ID # Job Category :
Business Operations / Strategy Job Level :
Individual ContributorBusiness Unit...
Customer Care Department Overview In Clean Energy Programs (CEP), we are focused on delivering the desired customer experience for each of our customers by concentrating on the development and delivery of clean energy management products and services customers value.
CEP Customer Products include Demand Response, Distributed Generation, Measurement & Evaluation, Data Sharing Platforms and Data Analytics.The intended result is to have a lasting positive impact on our customers, communities, and the environment.
The Data & Energy Management Products (DEMP) team is a dynamic team of customer-focused data enthusiasts passionate about creating insights from data which further CEP's objectives.
DEMP provides customer data governance guidance to our partners within CES and develops & maintains the tools necessary for customer data access and analytics.
We support a wide range of stakeholders, including internal CES programs (such as Energy Efficiency and Demand Response), local government partners and their climate action planning, academic research on climate planning & sustainability, and regulatory customer data requests.
An important aspect of supporting our partners involves working with them to ensure that we deliver accurate and timely data so that they can maintain their climate action planning programs.
We're looking for a customer-centric operations analyst who is eager to work with our Rule 24 Demand Response Providers and support their experience with our Rule 24 Program and our Share My Data Product.
Position SummaryThe Operations Data Analyst will be a member of the Data & Energy Management Products (DEMP) team within the Clean Energy Programs (CEP) organization.
This position will focus on third-party Demand Response Providers (DRPs) and Electric Rule 24 program implementation.DRPs participate in the California Independent System Operator (CAISO) market by supplying electric demand response services to retail customers within PG&E's territory and then bidding-in the electricity reduction into the CAISO wholesale energy markets.
The Operations Data Analyst will participate in providing day-to-day operations support and API call activity monitoring for the Rule 24 program.
Support of the Rule 24 DRPs will include diagnosing any Share My Data product or Rule 24-related systems issues and working with the appropriate partners to resolve issues (examples include missing data, improper API-calls, missing or outdated customer authorization, etc.).
The Rule 24 program is highly dependent on IT infrastructure and systems to support its day-to-day operations, and this individual will coordinate with both Rule 24 and Share My Data team members, as well as with IT personnel, to ensure a successful resolution of all Rule 24 issues.
The ideal candidate will possess excellent written and verbal communication skills with proven ability to quickly learn technical systems and processes and be comfortable shifting between working independently and collaborating in a team environment.
Responsibilities:
Research customer data issues in PG&E systems and perform a moderate level of data entry and querying.
Review systems logs and API call details from Rule 24 DRPs to identify improper call parameters and API call patterns that are not in alignment with Share My Data best practices.
Look up customer account details in PG&E's billing system.Work with a cross-functional team to support Rule 24 DRPs.
This may include Rule 24 and Share My Data teams, as well as IT operations and others.
Develops and communicates clear, concise, and actionable data analyses for clients.
Assist with developing and updating guidance documents and job aides.
Identify and lead continuous improvement initiatives as necessary concerning DRP and DR Service issues and Share My Data product.
Qualifications Minimum:
Bachelor's degree in Business Administration, Business Information Systems, Communications, Computer Science, Engineering, Marketing or related field, or equivalent work experience.
e.
business analysis, information systems, customer relations, demand response, program management, continuous improvement, project management, database management).
Desired:
Customer relations experience Familiarity with utility operationsDemonstrated analytical thinking, problem-solving and continuous process improvement abilitiesAbility to analyze, interpret, and effectively present complex technical information and concepts in a concise way in writing and verballyAdvanced knowledge of Microsoft Office SuiteAbility to effectively participate in multi/cross-functional teams in a matrixed environmentAbility and/or willingness to learn to write and run select type queries against multiple tables using a development tool such as Oracle SQL DeveloperIntellectual curiosity and eagerness to learnAbility to flex between working independently and working with collaboration and coordination.
Estimated Salary:
$20 to $28 per hour based on qualifications
Company information
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.
Based in San Francisco, the company is a subsidiary of PG&E Corporation.There are approximately 20,000 employees who carry out Pacific Gas and Electric Company's primary business—the transmission and delivery of energy.
The company provides natural gas and electric service to approximately 15 million people throughout a 70,000-square-mile service area in northern and central California.
Fast Facts * Service area stretches from Eureka in the north to Bakersfield in the south, and from the Pacific Ocean in the west to the Sierra Nevada in the east * 141,215 circuit miles of electric distribution lines and 18,616 circuit miles of interconnected transmission lines * 42,141 miles of natural gas distribution pipelines and 6,438 miles of transportation pipelines * 5.1 million electric customer accounts * 4.
3 million natural gas customer accountsEnergy, Renewable Energy, Oil & Gas, Electricity, Natural Gas, Gas Distribution, Power Generation, Utilities, Electric Utilities, Natural Gas Distribution
Company Specialties:
energy, utility, power, gas, electricity, solar, and sustainability
#J-18808-Ljbffr