Operations Supervisor - North Hollywood, CA
2 days ago
Job description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
Building Stronger Communities
At Joyous Ventures, we provide immediate and compassionate support to individuals and families experiencing homelessness or crisis. Our services are delivered by a dedicated Social Services Team that helps participants navigate complex systems and access vital resources.
We assist participants with:
- Healthcare access—including identifying a medical home, dental care, and wellness programs
- Linkages to mental health and substance use services
- Benefit enrollment—including health insurance and income support
- In-house mental health counseling, therapy, and support groups addressing emotional well-being and relationship challenges
- Life skills development to foster independence
- Community reintegration through social activities, resource connections, and community engagement
- Transportation and accompaniment services
- Other essential services to promote housing stability
Join Our Team: Operations Supervisor
We're looking for a compassionate and mission‑driven Operations Supervisor to support the overnight operations of our Interim Housing Program. In this role, you'll help maintain a safe, stable, and welcoming environment for individuals and families experiencing homelessness.
You'll provide on‑site leadership to overnight staff, support residents with dignity, and ensure smooth, consistent operations during the hours when stability and care matter most.
Job Summary
The Monitor is responsible for maintaining a safe, respectful, and dignified environment for both participants and staff. This fast-paced, client-facing role requires patience, empathy, and a commitment to working with individuals impacted by homelessness, mental illness, substance use, and trauma.
Key Responsibilities
- Enforce Joyous Ventures' rules and regulations consistently
- Guide and support overnight staff, ensuring duties are completed effectively and in alignment with program expectations.
- Maintain a secure, stable environment by monitoring the facility, responding to concerns, and supporting residents with compassion.
- Respond promptly to emergencies or incidents (e.g., theft, accidents, medical needs)
- Conduct facility walkthroughs, manage incident response, complete required documentation, and ensure operational tasks are carried out accurately.
- De-escalate conflicts with support from the Program Manager and Clinical Social Worker
- Assist with basic needs, help resolve conflicts, and use trauma‑informed de‑escalation techniques when challenges arise.
- Manage emergency situations, including contacting law enforcement when necessary
- Monitor security cameras to ensure ongoing safety
- Complete accurate, timely incident reports
- Ensure shared spaces remain orderly, safe, and reflective of a trauma‑informed, resident‑centered approach.
- Provide clear, detailed handoff notes and incident summaries to daytime leadership to ensure continuity of care.
Skills & Qualifications
- Experience in shelter, housing, social services, or related community‑based work
- Strong leadership, communication, and problem‑solving skills
- Ability to remain calm, compassionate, and professional in challenging situations
- Familiarity with trauma‑informed care, crisis response, or de‑escalation practices
- Ability to work consistent overnight shifts, including weekends or holidays as needed
- Willingness and ability to travel between program sites for staff support, operational needs, trainings, or emergency coverage
Certifications Required:
- Food Handler Certification
- BLS/CPR Certification
Equal Opportunity Statement
Joyous Ventures is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other protected classification under federal, state, or local law.
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