- Quail Park at Shannon Ranch offers comfortably appointed apartment homes and extraordinary opportunities to allow our residents to remain active and be social. Join the team today
- Previous experience in a receptionist or customer service role
- Previous experience in a senior living environment preferred.
- Must possess strong interpersonal communication skills.
- Proficiency in basic computer skills, including Word and Excel.
- Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members.
- Must be detail oriented and possess strong organizational skills.
- Must meet all health-related requirements pertaining to State licensure.
- Must maintain current CPR/First Aid credentials.
- Must maintain current Food Handlers credentials.
- Must maintain annual Continuing Education Credits.
- Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
- Subject to pre-employment screening including physical, drug and TB testing and criminal clearance.
- Answers the telephone promptly and addresses caller questions in a courteous and professional manner.
- Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so.
- Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary.
- Responds to emergency calls from residents and alerts appropriate team members in a timely manner.
- *Depending upon the community's Caf / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager.
- Responds to inquiry calls from prospective residents in a timely and professional manner.
- Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance.
- Conducts community marketing tours as needed.
- Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
- Assists with meal service in the dining area as needed.
- Responsible for locking the community at the determined hour in the evening.
- *Depending upon the community's mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager.
- Attends all required team member meetings and in-service training sessions.
- Upholds Residents' Rights as defined by state regulations and by Company policy, at all times.
- Supports and upholds all other Company policies, and the service philosophy.
- Reliable and Predictable Attendance.
- Other duties as assigned.
- Must be able to work full-time or part-time as agreed upon, on assigned shift, including weekend and holiday rotations.
Concierge/Receptionist - Visalia, United States - Quail Park
Description
To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.
Minimum Eligibility Requirements:
Front Desk Reception