Service Desk - Los Angeles, CA

Only for registered members Los Angeles, CA, United States

5 days ago

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Job Summary

As a Service Desk & Media Engineer you'll be a key point of contact for internal clients managing Level 1 incidents and service requests via our ITSM system resolving issues you can escalating to Level 3 when necessary.
You'll also be instrumental in supporting our media infrastructure which includes troubleshooting and resolving media workflow issues providing support to sweatboxes and theaters Furthermore you'll manage routine maintenance and upgrades on all media-related hardware and software Experience supporting AV setups playback equipment projectors is essential Beyond these core tasks you'll contribute to various projects initiatives as opportunities arise.

Skills & Experience

  • Experience working with FreshService or a similar service management system
  • Experience working in Linux Windows macOS operating systems

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