Fleet Maintenance Sr. Operations Manager - Dayton, United States - Ryder System, Inc.

Ryder System, Inc. Dayton, United States

1 week ago

Description

RyderFleet Maintenance Sr. Operations Manager

Dayton, OH, 45414, USA

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BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As an Operations Manager, you'll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we've been in the game since 1933

Position Summary

The " Ops Manager " manages the operations and personnel for locations with approximately 600 plus truck units. Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may also be a developmental position to prepare incumbents for the Field Operations Manager role because w e allow you to carve out your own career path and promote from within , based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares

Shop Location: Dayton, OH

Schedule: Monday - Friday

Salary - Bonus

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Here is from people that work here

This is Ryder:

Essential Functions

Operations Management:Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and ly involved in strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and sible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside sible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating e the execution of the Workflow Management process.

Labor Management:Provides leadership, training and development to a management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, Technicians In Charge and Customer Service sible for Performance Management of all assigned sible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost tes and makes recommendations for future staffing based on changes to the business sible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning

Customer Management:Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring sible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer ght to ensure successful execution of the Customer Communication r with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer orate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of t customer visits and Annual Reviews as required by the Customer Care Plan

Financial Management:Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial ly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to ght and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel sible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable sible for the successful execution of the Warranty process and maximizing warranty data integrity in the Shop Management Online system.

Asset Management:Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the tize and approve shop tooling and equipment requirements based on needs and and oversight of vehicle specifications and vehicle in-service/out-service e expert insight during business unit asset management all vehicles have required specifications in ght of Parts Inventory management, policies and procedures

Quality Management:Involved in strategic quality planning by developing corrective action and counter measures to operational quality ght of Quality Inspection of PM & repairs, including In Process Reviews of non-PM in control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance p and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement sible for ensuring a safe workplace and providing guidance for all safety efforts and Cleanliness and quality of repair for all maintained table for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer with Safety and EPA regulations and requirements

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Strong sense of personal accountability and a proven track record of achieving desired results

Strong verbal and written communication skills

Ability to work with reporting systems to pull data for analysis and decision making (preferred)

Dmonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record

Ability to build strong customer relationshipsDemonstrated customer service focus, work flow analysis and management skills

Demonstrates problem solving skillsSolves complex operational problems with assistance

Resolves critical customer issues with minimal assistance

Able to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to work independently and as a member of a team

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required

Maintenance and Technical experience in a shop environment preferred

Experience using Microsoft word and excelintermediate preferred

Experience with Fleet Management Software preferred

Qualifications

. diploma/GED required

Associate's degree preferred

Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role. required

Three (3) years or more supervisory experience. required

Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics. required

Travel: 1-10%

Safety Sensitive

Non-Regulated Tech

DOT Regulated: No

#LI-RL #INDexempt #FB

Job Category: Maintenance

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