Logistics Export Traffic Coordinator - Dallas, United States - HMM America Shipping Agency, Inc.

Description

Job Description

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.

HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.

GENERAL POSITION OVERVIEW

Intermediate operational position that monitors the movement of containers, and coordinates with various parties to ensure cargo loads the intended vessel.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Prepare and submit forecasts, manifests, load lists and other close out documents for intended vessel calls.
• Monitor the movement of containers, both inland and local, to ensure cargo arrives for intended vessel.
• Coordinate with various transportation providers and internal parties to ensure proper movement of cargo.
• Coordinate with various marine terminal operators and partner steamship lines to load cargo to vessel.
• Coordinate with internal customer service teams to meet the needs of our valued customers.
• Proactive resolution of escalated and troubleshooting issues.
• Respond to customer inquiries via email, phone, and chat, and refer clients to proper channels when necessary.
• Prioritize and complete required tasks in a timely manner in accordance with company and global requirements.
• Ability to retain and apply knowledge of procedures and practices to daily functions.
• Flexibility and adaptability in an ever-changing industry.
• Conduct themselves in a positive and professional manner during all interactions and correspondence.
• VGM entry / monitoring / troubleshooting.
• Long Idling container monitoring.
• Performs other duties as assigned.

QUALIFICATIONS

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Prior customer service experience, time management skills, ability to prioritize work, work efficiently under pressure, ability to multi-task, strong organizational skills, detail oriented, critical thinking skills, proper phone etiquette and strong communication skills.

EDUCATION AND EXPERIENCE

• High School diploma or GED required; college degree preferred but not required.
• Prior industry experience preferred but not required.