Case Manager - Huntingtown, Huntingtown, MD, US

Job Description Summary:   · Case Manager – Head Start Birth to Five Program · The Case Manager reports to the Social Services Director and is responsible for leading and monitoring ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) and Family & Community Par ...

Job description

Job Description Summary:  

Case Manager – Head Start Birth to Five Program

The Case Manager reports to the Social Services Director and is responsible for leading and monitoring ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) and Family & Community Partnership services in compliance with Head Start Performance Standards. Key duties include:

• Developing plans, recordkeeping systems, and family engagement strategies.
• Assisting with case management and training for fathers, significant others, or father figures of enrolled children.
• Collaborating with the Male Involvement Coordinator, management team, and community partners to promote father involvement.
• Recruiting participants for classes and events sponsored by SMTCCAC and other community programs.
• Supporting fathers in navigating complex systems affecting children and families.

Position Requirements Summary:  

Education & Experience:

• Required: Bachelor's degree in social work, Human Development, or related field.
• Experience:
  • 3-5 years of experience in case management and maintaining accurate records.
  • Working with toddlers and families.

Technical Skills:

• Strong math and analytical skills.
• Proficiency in Microsoft Word, Excel, Outlook, and other software applications for data retrieval, spreadsheet creation, and reporting.

Professional Standards:

• Must always maintain confidentiality.

Communication Skills:

• Ability to communicate effectively, appropriately, and professionally in both written and verbal formats with coworkers, supervisors, customers, and vendors.

Responsibilities and Duties:

Assist in developing and annually revising Family and Community Partnerships policies and procedures, including ERSEA. 

• Support the development and annual revision of Program Governance policies and procedures.
• Review Head Start Performance Standards thoroughly to ensure policies and procedures remain current and compliant.
• Collaborate in creating goals, objectives, and strategies to implement and uphold these standards effectively. 

ERSEA Management

• Manage and monitor ERSEA processes to ensure compliance and efficiency.
• Assist in developing an annual recruitment plan for Charles County.
• Provide training to staff on the intake process.
• Review intake applications for accuracy and completeness.
• Determine family eligibility and certify enrollment.
• Input and monitor data in CAP 60 system.
• Assist in developing selection criteria and review annually with Policy Council for approval.
• Monitor the enrollment process to maintain 100% funded enrollment.

Family Partnership Leadership

• Provide leadership in the family partnership process.
• Assist in developing and training staff on the empowerment approach with families.
• Ensure families' needs are assessed and Family Partnership Agreements (FPA) are developed within 45 days of program entry.
• Review FPA plans and monitor progress.
• Coordinate services with other agencies and organizations as needed.
• Oversee the development of a Community Resource Booklet for distribution to parents.

Parent Involvement Leadership

• Provide leadership in parent involvement initiatives.
• Assist in developing a parent involvement philosophy and train all staff on strategies to engage parents in the program.
• Train staff on organizing and supporting center parent committees.
• Deliver training and technical assistance to Policy Council (PC) and the PC financial committee.
• Monitor center parent committees and ensure compliance with program standards.
• Receive and review monthly center parent committee minutes for accuracy and follow-up.

Volunteer Coordination

• Recruit, train, and provide guidance for community volunteers to support program activities and initiatives.

Attendance Monitoring

• Assist with monitoring student attendance to ensure compliance with Head Start Performance Standards.
• Help develop and implement a plan to maintain the required 85% attendance rate.

Coordination and Reporting

• Coordinate with the Social Services Director to ensure services are implemented at each center.
• Review policies and processes during staff meetings.
• Participate in meetings to address family concerns.
• Contribute to the program self-assessment process.
• Assist in developing strategic plan goals, objectives, and strategies.
• Submit requested monthly data and reports accurately and on time.

Parent Involvement Monitoring

• Monitor the overall effectiveness of parent involvement throughout the program.
• Develop tracking systems to monitor parent involvement services.
• Review family files for completeness and accuracy.
• Submit monitoring reports to the Social Services Director.
• Evaluate staff training needs and recommend appropriate solutions.
• Report deficiencies and concerns to the Social Services Director promptly.
• Participate in monthly administrative staff meetings.
• Assist in developing the Family and Community Engagement Plan.

Family Assessment and Home Visits

• Assess all families for needs using the approved assessment tool.
• Assist families in determining goals, objectives, and strategies for success.
• Conduct a minimum of 2 home visits per program year for re-enrolling families and 3 home visits for new families, with the first visit occurring within 45 days of entry.

Case Management Services

• Provide case management services for all families at the center by: 
• Contacting each family monthly to maintain engagement and support.
• Providing parents with community resource information as needed.
• Supporting family referrals and assisting with goal-setting strategies.
• Delivering parent training, including topics such as Child Abuse and Neglect prevention and other relevant subjects.
• Providing transition services for families exiting the program.
• Serving as a parent advocate to ensure families receive necessary support.

Child and Family Health

• Develop a Child and Family Health Plan to ensure compliance with Head Start standards.
• Obtain required health information for each child, including: 

1. Immunization records
2. Health history
3. Physical and dental exams
4. Height and weight measurements
   • Support the Health & Safety Coordinator in completing vision and hearing screenings within 45 days of entry for each child.
   • Review all health information to determine the need for: 
5. Specific health action plans
6. Follow-up on medical and dental concerns
   • Assist families with necessary follow-up care.
   • Track health information and submit reports as requested.

Records Management

• Organize, maintain, and update child and family information in compliance with program standards.
• Ensure all required documentation is placed in each child and family file.
• Always maintain strict client confidentiality.
• Provide the Social Services Director with necessary documentation and information for completing monthly reports.

Classroom/Center Support

• Provide classroom and center support as needed to ensure smooth operations and assist staff in meeting program goals.

Perform other duties as assigned.

Licenses or Certificates:

• CPR and First Aid certification required.

Special Requirements:

• State and Federal Bureau of Investigation Criminal Background Check.
• National Sex Offender Public Registry Check.
• Physical examination and Tuberculin PPD Tine Test at time of employment and annually (or as required by physician).
• Pre-employment, random, and post-accident drug and alcohol testing.

Physical Demands:

• Effort Level: Moderate physical effort
• Requirements: 
• Ability to lift preschool children or up to 50 lbs. unassisted
• Active participation in programs for young children
• Tasks include:
  • Lifting children
  • Getting up and down from the floor
  • Engaging in lively outdoor activities

Application Instructions:

Applications Accepted By:

• Mail: SMTCCAC, Inc. – Human Resources Department P.O. Box 280 Hughesville, MD 20637
• Online: 

Required Documents:

• Completed application and resume.
• Applications and documents submitted with missing information will not be considered.
• Do not send applications via fax.

An Equal Opportunity/Affirmative Action Employer