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Care Coordinator Patient Navigator - Akron, United States - Cleveland Clinic
Description
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years.
Your primary duties will include but are not limited to:
Utilizing technological tools to manage the population of patients. Performing assessments and reassessments regarding patients' progress towards goals and update care plans. Educating patients and families about managing a specialty or surgical condition inclusive of prevention and health maintenance tasks. Conducting assessments that include disease-specific, medical, behavioral pharmacy, social and end of life needs for each patient.
The ideal future caregiver is someone who:
Demonstrates strong self-motivation. Comes prepared with a positive attitude. Has strong communication skills. Can work in a close-knit, teambuilding community. Is currently registered as a Resident Nurse and has a Basic Life Support certification.
At Cleveland Clinic, we know what matters most.
That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.
Here, you'll find that we offer:
resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.
When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:
Identifies which patients in the specialty care practice have ongoing care coordination needs for their specialty condition.
Outlines the nature and duration of involvement needed by the specialty care team and specialty care coordinator then identifies the primary care team involved.
Utilizes assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination.
Conducts targeted outreach to a defined panel of high risk patients (chronic illness, lack of social support, readmissions, ED visits, surgical episodes, etc.) to ensure timely and efficient care delivery across the continuum of care.
Utilizes technological tools (registries, patient lists, care team tab, etc.) to manage populations.Conducts comprehensive clinical assessments that include disease-specific, age-specific, medical, behavioral pharmacy, social and end of life needs of each forms the patient and family regarding coordination of their care and shares this information with the healthcare team.
Works collaboratively with interdisciplinary team to develop goals and plan interventions to maximize patient outcomes.Monitors patient compliance with plan of care.
Performs reassessments regarding patient progress toward goals and updates plan of care as appropriate.
Ensures care gaps are closed around specialty disease/chronic disease/surgical episodes.
Serves as primary patient contact for team related to condition/surgical episode and facilitates access to services.
Coordinates members of the patient care team.
Serves as the liaison between patients, families, and physicians, clinical staff by advocating for patient and families then responding to and facilitates resolution of patient/family questions and concerns.
Assists in managing transitions of care across care setting, ensuring optimal communication and planning. Identifies barriers to receiving care and facilitates solutions.Partners with other care coordinator teams such as primary and transitional care social work, rehabilitation, pharmacy, palliative care and others.
Defines and ensures compliance with disease-specific care paths for specialty care or chronic disease.Works with the patient and family to assess current knowledge, health literacy, and readiness to change, utilizing teach back to assess level of knowledge.
Coaches patient and family on self-management support; including setting long and short term goals.Educates about managing a specialty or surgical condition (inclusive of preoperative, perioperative, postoperative and recovery) inclusive of prevention and health maintenance tasks.
Educates and connects to other care providers and community resources to enhance care.Works with practices on quality and process improvement initiatives.
Other duties as assigned.
Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and pletes mandatory education and training in order to maintain organization and department-specific competencies and requirements.
Education:
Graduate from an accredited school of professional nursing
BSN preferredCertifications:
Current state licensure as a Registered Nurse (RN).Specialty certification preferred.
Basic Life Support (BLS) through American Heart Association (AHA).
Any registered nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic plexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Work Experience:
Three to five years of nursing experience required
Physical Requirements:
Requires full range of motion, manual and finger dexterity and eye-hand coordination.
Requires corrected hearing and vision to normal range.
May requires some exposure to communicable diseases or bodily fluids.
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.
Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.