Service Desk Analyst - Portsmouth, United States - Chartis Federal

    Chartis Federal
    Chartis Federal Portsmouth, United States

    1 month ago

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    Chartis is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.


    Day to Day Work Responsibilities:

    • Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
    • Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
    • Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
    • Coordinate Hardware delivery, maintenance, installations, and upgrades
    • Performed software installations and remediation to ensure application reliability
    • Responsible for account management (password reset, account maintenance)
    • Create email accounts, change status in Active Directory
    • Monitor, manage, and secure employees' mobile device
    • User support for network and desktop hardware and software complication and training
    • Diagnose IT and network problems, and recommend and/or implement solutions
    • Implemented Virtual Desktop infrastructure allowing virtual desktop management
    Basic Qualifications:
    • HS Diploma plus 3 years of relevant help desk experience
    • Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
    • Experience working with various Microsoft Windows operating systems
    • Professional written and interpersonal skills are essential when communicating with Clients
    • Experience installing and configuring computer systems and applications
    • Knowledge of Microsoft Intune software for setting up mobile devices.
    • Experience using Remedy
    • Security + certification
    • Security clearance
    Preferred Qualifications:
    • 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
    • ITIL foundation certification or familiarity with ITIL methodologies and best practices
    • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
    Salary Description