Guest Services Staff - Orlando, Florida, United States
3 days ago
Job description
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Guest Services Staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.
This role pays an hourly rate of $14.00
Benefits for part-time roles: 401(k) savings plan and 401(k) matching.
This role will reamin open until April 17th 2026
About the Venue
Addition Financial Arena Is a multi-purpose entertainment arena located at the University of Central Florida Campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows and conventions. The Arena is home to the University of Central Florida Knights Men's and Women's Basketball, Women's Volleyball and the Pro Volleyball Federation's Orlando Valkyries.
Responsibilities
JOB FUNCTIONS:
- Be familiar with ticketing, seating locations, procedures and building policies
- Able to handle large groups of guests
- Maintain control of your assigned sections or area
- Anticipate and correct any trouble situations in your area
- Know general building information and locations of various amenities
- Ensure areas are safe for patrons and staff
- Monitor alcohol consumption and related issues
- Provide exceptional customer service to all patrons
- Occasionally assist with breakdown after events
- Perform other duties as assigned
Qualifications
QUALIFICATIONS:
- Must be 18 years or older
- Must have reliable transportation
- Must be available for at least ½ of all events occurring within each month, year round
- Experience in customer service
- Ability to manage high stress situations and remain flexible
- Able to be on feet for long periods of time
- Able to work a variety of events including children's shows, theatre performances, and loud concerts
- Must have a pleasant and outgoing personality
- Must be friendly, courteous and polite with a positive attitude
- Must be able to adhere to all company policies and procedures
- Must be able to pass a criminal background check
DESIRED SKILLS:
- Previous experience as an usher or ticket taker are a plus
- High School Diploma (or GED) preferred
- Bilingual skills are a plus
- First aid or CPR trained
- Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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