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    clinical quality coordinator, entry - Long Beach, CA , USA, United States - Blue Cross and Blue Shield Association

    Blue Cross and Blue Shield Association
    Blue Cross and Blue Shield Association Long Beach, CA , USA, United States

    3 weeks ago

    Default job background
    Description
    Your Role

    The Clinical Quality team oversees and is responsible of HEDIS medical record review, pursuit, and overall HEDIS submission. The Clinical Quality Coordinator will report to the Supervisor of the HEDIS Outreach Team.

    In this role you will be responsible for conducting provider outreach during the HEDIS season for medical record pursuit and retrieval.

    Also, participation in Quality initiatives involving member outreach for care gap closure. Responsible for maintaining high productivity and standard work.

    Your Work


    In this role, you will:

    • Initiate outbound calls to members and providers to collect information and provide care coordination assistance in obtaining services (schedule appointments, provider appointment reminders, coordinate transportation, etc.)
    • Educate members on missing care gaps and provide encouragement to obtain missing service.
    • Request medical records from PCP/Specialists by fax, remote EMR access or scheduled site visits as needed
    • Manage and maintain HEDIS files and medical records
    • Provide administrative support, including generating correspondence, organize mass mailings, coordinator schedules and training
    • Continued development of understanding of HEDIS hybrid measures and medical record requirements for HEDIS compliance
    • Research member claims and encounters to identify accurate pursuit information for medical record retrieval
    • Review medical records and identify elements for compliance
    • Create and maintain detailed logs of member and provider interactions
    • Ability to de-escalate situations
    • Provide project support for member outreach and HEDIS
    • Ability to work independently in a fast paced environment
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