Senior Implementations Manager - Sunnyvale, CA - Veer, Inc

Description

About Veer Each year, roughly 10% of an employer's workforce experiences a significant personal event that requires a leave of absence. Once thought of as a compliance risk, leave is now recognized by leading employers as a critical moment in the employee journey.

Our digital and mobile platform guides employees from leave planning through return to work, ensuring a smooth, supportive transition.

The results speak for themselves: higher employee satisfaction, stronger operational effectiveness, and greater business continuity. Tomorrow, we aspire to help make paid leave a universal human right. We're building Veer for the long term—with the shared commitment of our investors, customers, and partners—and we're doing so as a team grounded in empathy, curiosity, and impact.

We're seeking a Senior Implementations Manager to own the end-to-end deployment of our leave experience software platform for enterprise customers. This is a critical role at the intersection of customer success, product, and engineering—you'll be the quarterback ensuring complex implementations are delivered successfully for some of the world's most innovative and admired employers.

You'll be the primary point of contact for large enterprise customers during implementation, managing multiple stakeholders across employee benefits, HR, IT, and legal teams. Given our early stage, you'll work closely with engineering on assigned implementations, translating customer requirements into technical specifications while maintaining project momentum.
As we build toward a truly scalable platform, you'll be instrumental in identifying where AI and automation can replace manual work—we're looking for someone who sees AI as a tool to 10x their impact, not a threat.

Our Implementation Managers are the face of Veer in many ways. They set the tone for the customer relationship and overall success of the product and must provide confident leadership throughout the process.

Project management/leadership
Serve as day-to-day contact and project manager for enterprise implementations, coordinating across multiple customer stakeholders and internal teams.
Develop and manage detailed project plans in collaboration with customers and engineering, ensuring on-time delivery.
Lead implementation kickoff meetings, serving as a change management guide to establish clear goals, set expectations on scope, timeline, responsibilities, and effectively frame the value proposition to drive user adoption.
Manage multiple active implementations and projects spanning a variety of use-cases, complexity, and customer team size
Keep key customer stakeholders informed of major milestones, risks, and decisions. Proactively communicate delays or challenges, managing expectations, and aligning on mitigation plans.
Act as a strategic consultant, guiding customers to the best solutions within the defined project scope to ensure their core business needs are met without compromising delivery milestones.
Navigate complex organizational structures at large employers, building relationships with leave of absence and disability program managers, IT teams, legal counsel, and executive sponsors.
Demonstrate deep understanding of leave of absence and disability programs—including FMLA, state leave laws (CA, NY, WA, etc.), STD/LTD, and employer-specific policies.
Gather and document customer requirements, translating customer-specific leave policies and business rules into clear specifications for design and engineering teams.
Advise customers on best practices for leave experience design and product set-up and configuration.
Stay up to date on federal, state, and local leave law changes and industry trends, proactively advising customers and internal product teams on potential impacts and necessary product adaptations.
Product configuration & design
Partner with design team to create mockups and prototypes that reflect the customer's desired employee and administrator experience.
Lead customer review sessions to refine the product experience and gather feedback that drives product improvements and customer success.
Balance customer customization requests with product scalability considerations.
Work with engineering on product integrations with HRIS systems, benefits administration systems, and third-party administrators.
Work with product management on customer requests for new features.
Collaborate with product and engineering teams to identify implementation steps that can be automated or enhanced with AI, building toward a more scalable platform.
Develop customer UAT test cases and facilitate UAT prior to launch.
Troubleshoot implementation issues and serve as liaison between customers and technical teams.
Customer enablement
Design and execute a structured customer communications and enablement playbook to ensure the successful transition from the customer's current state to the post launch future state.
Create and deliver tailored enablement content.
Support internal champions at the customer organization to stimulate adoption.
Host live training sessions or webinars for customer teams and users.
Formalize the handoff to Customer Success by partnering to create a comprehensive "Success Plan" that outlines the customer's business goals, key stakeholders, unique configurations, and potential areas for future growth.

Successfully lead 3-5 enterprise implementations from kickoff to launch
Identify and implement AI-driven automation opportunities that reduce implementation time by 20%+ (e.g., automated requirement gathering, documentation generation, testing scripts, customer communication)
Become a trusted advisor to customer stakeholders on leave program strategy
Identify product gaps and advocate for improvements based on customer feedback
Help us scale the implementation function by mentoring future team members

5+ years of experience in enterprise software implementation, project management, or a customer-facing advisory/consulting role in a fast-paced B2B SaaS company
~ Enthusiastic about leveraging AI tools to automate repetitive work, scale implementations, and enhance the customer experience. Strong understanding of employee leave and disability policies and programs (STD/LTD, FMLA, state disability, parental and family leave, etc.) Proven ability to manage and strategically consult on complex, multi-stakeholder enterprise projects with competing priorities
~ Excellent communication skills—you can translate between technical and non-technical audiences, effectively advising and influencing senior business stakeholders
~ Technical aptitude and ability to work closely with engineering teams on integrations and product configuration

Bonus skills
Direct experience with leave administration, benefits program management, or HRIS implementations
Experience at an early-stage software company during rapid scaling
Background in HR technology, specifically absence management, case management, or workflow automation platforms

Customer Quality: Work with blue-chip enterprise customers who are committed to improving their leave programs
Early Team Member: Join at an inflection point—help build the implementation playbook and team as we scale
Cross-Functional Exposure: Work directly with founders, product, engineering, and design on every implementation
Ownership: This isn't a handoff role—you'll own implementations from contract signing through go-live and beyond

This is a full-time salaried, exempt position. Compensation ranges from $110,000-$195,000 and is based on your experience and legal state of residence.