Service Coordinator - Wichita, United States - Walser

Description

Join Mercedes-Benz in Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group Be a part of a luxury dealer with a strong foothold in the greater Wichita Area.

A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and wanting to do the right thing, partnering that with a stunning showroom and it should be easy to recognize why we maintain such a positive reputationAs a part of the Walser Automotive Group, Mercedes-Benz employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity

• Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more Our employees are able to build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.

Compensation:
$16.00/hrHow do our Service Coordinators Drive Impact?Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointmentsPerform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by managementPromptly and professionally handle all incoming digital leads, live chats, and text messages with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointmentsRespond to voicemails or complete any other outbound calls needed and as assignedMaster and follow all training materials including inbound/outbound service processes to accurately answer all clients' questionsCheck for open recalls; keep current with service specials, all direct mail pieces, and recall notices from the manufacturerSecure payments from customers and outside companiesGreet service customers when necessaryEmbrace and exhibit Walser CORE valuesAll other duties, tasks and/or projects as assignedWe're

Looking For:
Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)

Must have strong customer service backgroundMust have excellent verbal and written communication skillsMust be punctual and reliable with the ability to work flexible hoursWhat We Offer:
Medical, Dental, Vision coverage & HSA/FSA Paid Parental Leave (Maternity, Paternity, Adoption)

Adoption Assistance Program Life Insurance and 401K with Employer Match Pet insurance and Employee discounts Access to our Employee Resource Groups, such as:
Women of Walser, Drive with Pride and Asian Hmong Alliance The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis


They are:

• Do The Right Thing
• Nothing is worth compromising a relationship.
• Lead By Example
• Be willing to help no matter how difficult the challenge.
• Display Positive Energy
• A good attitude is highly contagious.
• Be Open Minded
• The only thing that is constant is change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.