Credentialing Specialist - Brentwood, Tennessee, United States - IDEMIA

Description

Overview:
IDEMIA is the global leader in identity and security.

Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity.

We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT.

We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies.

IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages.

Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.


Responsibilities:
Retrieve biometric files to upload to the federal portal

Evaluate data in biometric files to ensure accuracy

Report on biometric submittals to ensure full transmission

Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified

Review credentialing files and work with candidates to obtain missing, incomplete, and expiring items

Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process

Work with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) tool

Oversee all regulatory compliance expectations for state and federal programs

Formulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system access

Identify and recommend improvements to workflows and processes to improve accuracy and efficiency

Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand

Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer information

Use Microsoft Outlook daily to perform administrative duties

Participate in collaborative meetings and may serve as point of contact for specific programs or platforms

Support recurring internal and external audit of records

Apply concept of continuous improvement to develop new skills during changing initiatives

Communicate with internal personnel as well as external job applicants

Adhere to all company and department employment policies regarding security and confidentiality


Qualifications:
Knowledge, Skills, and Abilities

Customer Relationship Management (CRM) tool experience

Analytical skills to receive, assemble and report on data records

Extremely attentive to details

Possess a high level of self-motivation and energy and can work with minimal supervision

High organizational and time management skills

Highly developed oral and written communication skills

Fosters working relationships with leadership and other contract Points of Contact

Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment

Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook

Ability to work as part of a team with excellent interpersonal skills

Qualifications, Education, and Experience

Minimum 2 years credentialing experience

Bachelor's or associate degree preferred

Minimum 3 years working in a corporate office environment working with multiple internal and external customers