- Deliver exceptional customer service through inbound phone contacts, email and text.
- Resolve customer issues with a high degree of empathy while building value in our products.
- Respond to customers in a timely manner with thorough and accurate information.
- Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience.
- Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. People Leads/Managers and Cross-Functional Leads.
- Comply with all company and department policies and procedures.
- You provide service with a human touch to each and every customer you help.
- You are exceptionally comfortable speaking on the phone with customers.
- You are resilient. You've developed skills that allow you to overcome the daily challenges of a CX role.
- You're flexible and comfortable balancing multiple priorities when needed.
- You are proud of your ability to de-escalate unhappy customers and turn them into advocates.
- You pride yourself on your outstanding interpersonal and organizational skills.
- You thrive on going above and beyond for people and treating each customer conversation as unique.
- You operate with ownership, are a self-starter, and have a strong attention to detail.
- You keep a positive demeanor as you learn, grow, and develop in a new environment.
- You are uniquely YOU We've found that dog lovers with a variety of backgrounds and interests can excel. Whether you're starting your career or looking for a career change, we encourage you to apply
- Pup-friendly office in Nashville
- Market-competitive hourly compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- Competitive 401k plan with company match
- 12 week paid parental leave
- Discounted fresh food for your pup
- Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug
-
The Farmer's Dog Nashville, United StatesWho We Are · The Farmer's Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care - a fresh proposition in an industry riddled with man ...
-
The Farmer's Dog Nashville, United StatesWho We Are · The Farmer's Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care - a fresh proposition in an industry riddled with man ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United States Full timeAre you an experienced Clinical Lab Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team at St. Thomas Midtown Hospi ...
-
Certified Nurse Aide
3 weeks ago
NHC Nashville, United StatesJoin our team at Richland Place · If you're looking for a career with purpose, take a look at NHC. We're changing the world of elder care for the better. One patient, one life, and one career at a time. · Our reputation as a provider of exemplary care is a result of having a team ...
-
Senior Technical/Graphics Specialist
2 weeks ago
Pillsbury Winthrop Shaw Pittman Nashville, United StatesNashville, Tennessee · Job Description · Primary Responsibilities · The Senior Technical/Graphics Specialist provides advanced document processing services and general support, creating a variety of documents and materials using advanced knowledge of Microsoft Office Suite pro ...
-
Microbiology Medical Laboratory Scientist 8028
3 weeks ago
International Staffing Consultants, Inc. Nashville, United StatesThis is a contract job opportunity. · Position: Microbiology Medical Laboratory Scientist 8028 · Location: Nashville TN · Schedule: see below · Projected duration: 3 months · Job code: CVDJP · benefits are available · Covid and Flu vaccine required · This for and Medical Lab T ...
-
Office Clerk
1 week ago
Aston Carter Nashville, United States: · Clerical, Filing, phone calls, and sending results · Oversight of process with volunteers, continunity of practice day to day. Filing, phone calls, and sending results · Print Cassettes · Clerical support for pathology office. Block filing. Mail sorting · Additional Skills & ...
-
Medical Technologist
1 week ago
Astrix Technology Nashville, United StatesMedical Technologist · Laboratory · Nashville, TN, US · Pay Rate Low: 25.00 | Pay Rate High: 36.00 · + Added - 21/03/2024 · Apply for Job · If you are passionate about providing health care through diagnostic testing, then this opportunity is for you Our client is a global health ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United States Full timeAre you an experienced Clinical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Technologist at St. Thomas Midtow ...
-
Concierge - Security Officer - Overnight
1 week ago
GardaWorld Nashville, United StatesJob Description · GardaWorld - · Security Services · Unarmed Security Guard - Now Hiring · You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring · Every day is different at GardaWorld with diverse work assignment ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United States Full time$5,000 Sign On Bonus (External Candidates Only) · Are you an experienced Clinical Lab Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportun ...
-
1st shift sanitation
1 week ago
Randstad Nashville, United States1st shift sanitation. · nashville , tennessee · posted today · job details · summary · $18 per hour · temporary · high school diploma or ged · category production occupations · reference · job details · Randstad at Crown Bakeries has a 1st shift General Production/Sani ...
-
Certified Nurse Aide
1 week ago
National Health Corporation (RP) Nashville, United StatesJob Description · Job DescriptionJoin our team at Richland Place · If you're looking for a career with purpose, take a look at NHC. We're changing the world of elder care for the better. One patient, one life, and one career at a time. · Our reputation as a provider of exemplary ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United StatesAre you an experienced Clinical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Technologist at **St. Thomas Midt ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United StatesAre you an experienced Clinical Lab Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team at **St. Thomas Midtown Hos ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United States Full timeAre you an experienced Clinical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Technologist at St. Thomas Midtow ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United States**$5,000 Sign On Bonus (External Candidates Only)** · Are you an experienced Clinical Lab Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting oppo ...
-
Medical Supply Chain Clerk- Overnight Shift
1 week ago
Medline Industries, Inc. Nashville, United StatesMedline Industries, LP is the leading nationwide supplier of medical, surgical and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices, and home care/hospice settings. · Due to continued growth, we are in need of a Medical Supply ...
-
Clinical Laboratory Technologist
1 week ago
Labcorp Nashville, United StatesAre you an experienced Clinical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team as a Technologist at **St. Thomas Midt ...
-
Caregiver/CNA
6 days ago
FirstLight Home Care Nashville, United States Full time, Part timeBenefits:Dental insurance · Training & development · Vision insurance · FirstLight Home Care provides quality non-medical in-home care for seniors with need for companionship and personal care. Our in-home care practice is guided by our Culture of Care which promises our employee ...
Customer Experience Associate, Nashville, TN Tues-Sat 1pm-10pm shift - The Farmer's Dog
Description
Who We AreThe Farmer's Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care - a fresh proposition in an industry riddled with manipulative and misleading marketing. We're starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers' doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer's Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
Where You'll Come In
Are you a dog person who has always thought that there was a better way to deliver service - simply, easily and with love - just like our food? Do you have a desire to engage in meaningful conversations while helping our customers improve the quality of their dog's lives? Are you passionate about the idea of disrupting the pet food industry and providing healthy human grade food for dogs?
Our Customer Experience Department (CX) is looking for people who will be the eyes and ears of our customer service organization. We need people who can consistently deliver a positive, world class customer experience via phone, email, and text. Our goal is to resolve customer queries with fast, friendly, and courteous service.
Service can include responding to inquiries regarding billing, delivery status, account information, updating payments methods, nutritional information and general questions about subscriptions.
This opportunity is a full-time role of 40 hours per week. The shift to be filled is Tuesday-Saturday 1pm-10pm
How You'll Make An Impact
Our company's mission is rooted in deep, genuine care for dogs - and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we're committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.
Benefits
