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Waterbury

    Motor Claims Team Leader - Waterbury, United States - Broker Direct Plc

    Broker Direct Plc
    Broker Direct Plc Waterbury, United States

    3 weeks ago

    Default job background
    Description

    ****Motor Claims Team Leader Third Party Damage****

    ****Permanent Office Based Position Bolton (Egerton)****

    ****Qualifications, Sociable Hours, Free Parking and much more****

    **We are a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to business growth, we are currently seeking a highly competent Motor Claims professional to join us on a full-time and permanent basis in our busy office just on the outskirts of Bolton (Egerton). This position is ideal for someone who has gained senior level experience in all aspects of Motor Claims and is looking for the next step up in their career with a forward thinking company who will fully support your career progression and reward your achievements**

    **Key Responsibilities Include:**

    **Technical**

    Manage a varied caseload of motor claims through to final settlement

    Take the first notification of the claim and establish whether the policy holder has legal grounds to claim on their insurance

    Handle and negotiate claims by telephone and via correspondence, all claims allocated from first advice to settlement as per company procedures when required

    Identify and refer any questionable underwriting

    Identify any potentially fraudulent areas of the claim and handle or assign as appropriate.

    Deal with incoming post and telephone queries

    Ensuring that all matters are handled in accordance with company guidelines

    Effectively prioritise their teams and own portfolio of claims and other team responsibilities.

    Refer and take referrals from team members, release cheques and action complaints within authority.

    Assist other members of the team without prompting

    **Leadership**

    Coach and mentor staff providing the relevant training as part of that role

    Provide support and advice to junior staff on a daily basis

    Monitor the departments workload, prioritise staff tasks and ensure no backlog is allowed to develop

    Chair team meetings

    Complete team reports

    Manage effective team audits and feedback; promote the development of team members.

    Assist with the recruitment and selection activity for the department. To work alongside HR department to ensure positions are filled promptly.

    To advise and work with HR department to apply practical performance management solutions and to ensure that individual performance issues are dealt with in a timely, professional and legal manner

    To provide a balanced approach to issues of conduct or capability by ensuring that employees are treated with fairness and consistency in line with the Company culture and procedures.

    To complete employee appraisals and associated paperwork in a timely manner

    Represent the company in a professional way.

    **Skills and Experience:**

    Experience of working in Motor Claims and/or insurance background

    Must have substantial experience in a Senior Claims position

    CII Certificate of Insurance

    Dip CII (or working towards) would be advantageous

    Proven ability to mentor, coach and manage staff

    Strong customer service and computer skills

    Minimum 5 GCSE passes at Grade C or above including English and Maths

    **Information:**

    21 days holiday rising to 28 days with length of service + Bank Holidays

    Birthday day off and up to day off for Christmas shopping

    Contributory Pension Scheme

    Sports and Social activities

    Discounted Products and Services

    Regular Appraisals and Salary Reviews

    Support with industry relevant qualifications

    Free on-site parking

    Smart/Casual Dress Code and Dress Down Days

    ****Please apply now for immediate consideration****

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