Field Service Technician - Gold Beach
2 weeks ago
Job description
AdvanTec Marine, Leaders in marine innovation and manufacturing. What drives us is the passion behind each of our brands and the needs of our customers. AdvanTec Marine is the parent brand to Diamond Sea Glaze, Freeman Marine, Pacific Coast Marine, Steelhead Marine, Manly Marine and USA Sliding Doors. Our brands specialize in the design, engineering, and manufacturing of specialty application marine closures. We are one of the largest marine manufacturers in the world. We have geographic locations in the US and Canada, and ship to over 50 countries worldwide. Our customer base includes North American & International Navies, Governments, Militaries, Commercial Vessel, and Super Yacht Builders.The Field Service Technician travels the world working on a wide range of marine vessels, from navy ships to the largest, luxury yachts in the world. The Field Service Technician is responsible for installing, commissioning, repairing and maintaining AdvanTec windows, doors, hatches and cranes for our customers to get and keep our clients on the water. This role is for someone who thrives on problem solving and finding solutions to problems (even if it means using what's available to you like a modern-day MacGyver).
TOP RESPONSIBILITIES
- Installing, troubleshooting, repairing and maintaining AdvanTec marine products on a wide range of vessels including windows, doors, hatches and cranes
- Providing exceptional customer service and technical support to customers to resolve any issues as quickly and efficiently as possible
- Coordinating with Sales Support to ensure a timely response to customer in-field service needs
- Assisting in costing, scheduling, and preparing quotes for in-field service requests
- Providing technical support to other Field Service Technicians
- Travelling to international and local locations to provide support to customers
- Work in accordance with documented procedures and complete all applicable records
- Will work on production floor to assemble & manufacture products to acquire product knowledge.
- General Mechanical aptitude desirable
- Demonstrated knowledge and experience in either: Direct Bond glazing, glass/window or door installation or Electrical and hydraulic systems - installation, diagnostics, maintenance and repairs
- Experienced traveler and able and willing to travel internationally up to 75% of the time.
- High level of professionalism including appearance, communication and attitude to be customer facing representative of AdvanTec
- Strong verbal and written communication skills
- Exceptional problem-solving skills and able to work independently and under pressure
- Strong organizational skills with the proven ability to complete documentation, reports and updates in required systems
- Previous experience traveling and able and willing to travel internationally up to 75% of the time
- Strong mechanical aptitude including understanding how moving pieces work together and how to fix a mechanical problem
- Excellent Service skills
- Strong understanding of Service & Warranty process
- Strong basic skills in math, geometry, measuring devices and metrology
- Detailed oriented and the ability to prioritize effectively
- Positive outgoing attitude; with a professional demeanor
- 3-5 years' experience in equipment manufacturing, installation and/or repair
- Experience in the Automotive or Marine Glass Industry as an asset - installation, maintenance
- Experience working with an ERP system
- Experience with marine window installation is a strong asset
- Light fabrication experience with Steel and/or Aluminum is an asset
- High School education or GED equivalent
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