Customer Service Representative - San Rafael, United States - Clear Concepts Management

    Clear Concepts Management
    Clear Concepts Management San Rafael, United States

    1 week ago

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    Job Description

    Job Description


    Clear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth.

    We specialize in innovative outreach strategies and solutions to connect brands with potential customers.

    As a Customer Service Representative, you will play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.


    Customer Service Representative Responsibilities :
    Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
    Proactively engage with customers to understand their needs, preferences, and challenges
    Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
    Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports to discuss with management and Customer Service Representative teams
    Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolutions
    Identify opportunities for upselling and cross-selling additional services that align with the client's needs and objectives


    Customer Service Representative Qualifications :
    Proven experience in customer service, account management, or a similar role
    Excellent interpersonal, communication, and negotiation skills
    Strong problem-solving abilities and a solution-oriented mindset
    Proficient in using CRM software and other relevant tools
    Ability to multitask, prioritize, and manage time effectively
    Adaptability and resilience in a fast-paced and evolving environment
    A passion for customer satisfaction and a genuine interest in helping clients succeed


    Our Customer Service Representatives join forces with the Marketing and Sales teams to accomplish growth, engagement, and sales metrics for our clients.

    Apply today for an opportunity to work with other eager professionals in the business and communications industry
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