Dental Office Assistant - Buffalo, United States - Western New York Dental

Description

Overview

We are looking for a new front desk team member to join our dental home We have a strong team of dedicated employees and a majority of our team members are veterans who have been here for many years. We all work extremely well together, and have a very harmonious vibe.

With our quirky and easy going personalities we make our day to day a fun and inviting atmosphere. If you love food, you'll fit right in One of our hygienists is also a seasonal baker who always brings us delicious goodies

Qualifications

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative's essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

Essential responsibilities:

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned