Branch Manager - Spokane, United States - Convoy Supply

Convoy Supply Spokane, United States

3 weeks ago

Description

Branch Manager

Position Summary

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success.

It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because,

in the end – people make all the difference.

The Branch Manager is responsible for meeting the corporate objectives. Ensures procedures and safety protocols are followed. Identifies employees who require support, training, and corrective action. Communicates with each person respectfully and in consideration of their learning style.

Directs the overall function and activities of the branch to meet and exceed customer expectations and employee engagement continually and simultaneously.

Works in conjunction with other corporate departments.

Responsibilities

Responsible for hiring and training employees to provide customers with a high level of Customer Service

Ensure all branch personnel understand the overall company

Reinforce respectful communication between all departments

Set reasonable goals with deadlines for completion and monitor results

Make decisions, exhibit sound and accurate judgment

Look for improvements and promote quality, accuracy and thoroughness

Maintain positive employee relations to keep morale high at the branch

Be the liaison between Operations and Sales

Ensure all daily tasks are performed and provided tools are being utilized by staff to maintain a reasonable workflow of the branch operations

Research and resolve high-level customer and/or order problems

Resolve high-level inventory discrepancies

Develop and foster excellent customer relations

Earn an acceptable rate of return on sales after expenses

Ensure a safe and clean work environment is provided (maintained) for all employees and customers

Direct all operational, customer service, admin processes in the branch ensuring compliance with the company practices and procedures.

Requirements

5+ years of experience managing a team - preferably in the building supply and/or construction industry

Excellent problem solving and decision-making skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humour

Excellent communication skills both verbal and written

Proven leadership for the successful day to day management of a branch

Ability to exceed customer expectations

Proficient with Microsoft Office, Excel and ERP system

The Offer

Competitive salary

Healthcare – we offer multiple options, and Convoy picks up a generous portion of single, couple or family coverage

Insurance benefits and employee assistance program

401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days of employment, and Convoy matches a portion of your contribution

Employee referral bonus program

Paid training/tuition reimbursement

Overtime available in peak periods

Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America.

Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career

Find out more at:
As

an

Equal

Employment

Opportunity

(EEO)

employer,

Convoy Supply Inc.

provides

job

opportunities

to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws.

All candidates for employment must successfully complete pre-employment drug testing and background

verification before employment is finalized.

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