Customer Service Representative - Libertyville, United States - EPITEC

Description

Description:

*This position requires you to go onsite 6 days a month. Every Wednesday is required + 2 Tuesdays a month.*

Summary:

The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our incident management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business.

Education/Experience:

• High school diploma or equivalent.
• Bachelors Degree preferred.
• 2 years customer service experience.

Skills and Competencies:

• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
• Excellent organizational and creative problem solving skills.
• Demonstrated resourcefulness with critical attention to detail.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Demonstrated ability to quickly learn new systems and processes and put them into practical use.
• Excellent typing and data entry skills.

Major Job Duties and Responsibilities:

• Research and/or tracking of an order;
• Contacting vendors for pricing, order status, tracking etc;
• Expediting a pick on an order or any other distribution request;
• Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments;
• Estimated delivery dates or lead times on products;
• Updates and status of repair orders.
• Building solid relationships with other internal departments and vendors.
• Evaluation of current processes for improvement and work on recommendations with management.