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Newport Beach

    IT Officer - Newport Beach, United States - AtWork Personnel

    Default job background
    Banking / Loans
    Description

    JOB SUMMARY

    Monitor and maintain computer systems and network of the branch; provide technical support to and coordinate with other system related projects and services.

    PRINCIPAL DUTIES & RESPONSIBILITIES

    Provide basic technical support to IT Helpdesk activities including issue response, systems, process and planning

    Provide technical guidance and expertise to users with application, service and hardware difficulties

    Troubleshoot server and network problems

    Set up all new computers and perform all security updates\patches

    Document any network or PC-resolution for future references

    Manage EPO Endpoint Protection and Data Loss Prevention tools, implement technical controls and help establish security policies

    Installing patches and updates to all servers, workstations, network devices and printers.

    Provide Security Awareness training bank-wide

    Assist in documentation for auditors and examiners during annual reviews

    Coordinate with system user to update application, enhance system functions and report and fix and troubleshoot system errors

    Participate in the design, development and implementation of complex applications, often using new technologies and new branch banking system

    Ensure that all printers and fax machines are working properly

    Conduct annual disaster recovery BCP drill

    Communicate with head office as well as various vendors for IT support

    JOB SPECIFICATION

    Experience:

    3 years of experience in bank IT support

    Education & Professional Qualifications:

    College degree or above

    Skills/Knowledge:

    Highly skilled in installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems

    Strong problem solving capabilities

    Excellent collaborating skills with external service providers to ensure system operation and safety

    Ability to manage a project and its budget

    Working knowledge of VMware, SonicWall, Trellix EPO, MS SQL & Active Directory.

    Understanding of core internet technologies – including but not limited to DHCP, DNS, SMTP, TCP/IP

    Excellent verbal and written communication skills in English (communication in Chinese is a plus)



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