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Ephrata

    Part Time Weekend - Ephrata, United States - Planet Fitness - PA Thomas Group

    Planet Fitness - PA Thomas Group
    Planet Fitness - PA Thomas Group Ephrata, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job Description

    Part time weekend shifts available. No weekday shifts necessary.

    Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 17 years of age or older.

    Physical Demands

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
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