- Accurately identifies patient records using 2 patient identifiers
- Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information.
- Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.
- Verifies insurance benefits, precertification status, and medical necessity information.
- Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances.
- Assists patients in making payment arrangements when appropriate.
- Completes all registrations and preregistrations in a timely manner.
- Assists patients with completing all necessary admission forms.
- Escorts patients to treatment locations.
- Performs registration duties with minimal supervision or guidance.
- Provides coverage in other Patient Access areas as needed.
- Provides excellent customer service and service recovery when needed.
- Required to attend all departmental staff meetings.
- Successfully completes all required tests and quizzes in NetLearning
- Responsible for knowledge of all pertinent policies and procedures.
- Must be able to multi-task and prioritize multiple simultaneous duties.
- Must utilize AIDET and HEATT to problem solve with patients, visitors, co-workers and staff from other departments.
- Responsible for managing personal time and attendance, notifying supervisor immediately of issues.
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ED Patient Access Rep, Full Time, 6p - Decatur, Alabama, United States - Huntsville Hospital Health System
Description
Overview:
Job Summary:
Professionally and courteously interviews patients and/or family members to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification.
Responsibilities:
Key Responsibilities / Essential Functions
Qualifications:
Minimum Knowledge, Skills, Experience Required:
Education / Certification:
High School / GED required. Post-secondary education preferred.
Experience
Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.
Additional Skills / Abilities
Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.