AR Manager - Oak Park - NABIS

    NABIS
    NABIS Oak Park

    2 days ago

    Description
    About Nabis

    Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada.

    Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

    We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry.

    Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

    Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

    About the Role
    The AR Manager will oversee operations across both California and New York, working closely with the Senior AR Manager.

    This is a hybrid role that will directly assist the senior manager, while also learning both state operations in depth.

    The ideal candidate will be heavily involved in escalations, data report generation, retailer escalations, and solving high-level discrepancies.


    This role requires a strong leader with excellent communication, customer relationship, and technical skills who can operate under pressure, adapt quickly to changing policies, and create scalable solutions that work best for all parties — brands, retailers, and distribution — while keeping the company's best interests paramount.


    Once the AR Manager has built a strong understanding of both New York and California operations, they will step in to assist the Senior Manager as needed, depending on the demand of the business.

    Responsibilities
    AR Operations Oversight
    Manage day-to-day AR operations, ensuring timely collections and retailer account management.
    Oversee enterprise retailers with large balances; proactively manage relationships and advise next steps (restrictions, escalations, or senior management advisement).
    Maintain visibility into escalated accounts, unresolved disputes, and applied/unapplied payments.
    Support both California and New York operations as directed.
    CRM Management (Zendesk or similar)
    Oversee CRM workflows for AR, including ticket management and customer inquiries.
    Ensure all open tickets are closed out by the end of each day.

    Team Leadership
    Directly manage a team of 10+ off-shore associates, including two team leads.
    Conduct regular one-on-ones, coaching sessions, and performance reviews.
    Drive continuous improvement and development for AR associates.
    Oversee specialized workflows and distribute workload evenly.
    Specialized workflows include Payment discrepancies, Write-offs, and Phone audits for quality assurance.

    Dispute Resolution & Customer Relationships
    Resolve escalated disputes (short payments, returned checks/ACHs, payment allocation issues).
    Build trust-based relationships with enterprise retailers while protecting business interests.
    Make balanced decisions that drive the best outcomes for Nabis, brands, and retailers.

    SOP Creation, Maintenance & Enforcement
    Create, maintain, and enforce AR standard operating procedures (SOPs).
    Adapt quickly to frequent policy and process changes within Nabis.
    Recommend scalable, pressure-tested solutions that are practical for brands, retailers, and distribution, while prioritizing company interests.

    Reporting & Communication
    Provide clear, detailed updates on account statuses, escalations, and team performance.
    Generate and maintain reports that support escalations and leadership decision-making.
    Maintain high standards of communication across Slack, email, CRM, and internal reporting tools.

    Report directly to the Senior AR Manager overseeing California and New York operations, providing assistance as needed depending on the demand of the business.

    Other duties as assigned
    Requirements

    • 5+ years management experience in AR/finance operations or a predominantly customerfacing communications role.
    • Managing an offshore team is a plus.
    • Bachelor's degree preferred for 4+ years in relevant work experience.
    • Proven experience managing 10+ team members, including leads.
    • CRM expertise (Zendesk or similar) — 5+ years.
    • Excel proficiency — 3+ years.
    • Slack experience and its features such as workflows and lists are a plus.
    • G Suite required; SQL, Tableau, or Retool is a plus.
    • Strong dispute resolution and conflict management skills.
    • Excellent written and verbal communication with detailed notetaking.
    • Familiarity with California cannabis compliance (e.g., METRC) is a plus.
    • WMS experience is helpful but not required.
    - customer-facing.

    WHY YOU'LL LOVE WORKING AT NABIS
    You'll work at the fastest-growing cannabis startup in the U.S.
    Medical/Dental/Vision: 75% of employee premium paid by Nabis
    Competitive salary starting at $60k, dependent upon experience
    Flexible PTO policy
    401(k) plan, and equity compensation structure

    NABIS IS AN EQUAL OPPORTUNITY EMPLOYER

    Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences.

    We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

    We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

    All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

  • Work in company

    Property Manager

    Only for registered members

    The fastest growing property management company in Michigan is looking for a dependable Property Manager LR Management requires previous apartment management experience. · ...

    Oak Park

    1 month ago

  • Work in company

    Volunteer Manager

    Only for registered members

    Job summaryThe Volunteer Manager oversees the strategic vision and execution of the Forgotten Harvest Volunteer Program. · Bachelor's degree required; Master's preferred, · Minimum 3–5 years of experience in volunteer management or nonprofit leadership, · ...

    Oak Park

    1 month ago

  • Work in company

    Volunteer Manager

    Only for registered members

    The Volunteer Manager oversees the strategic vision, · development and execution of the Forgotten Harvest Volunteer Program.This role ensures that volunteer engagement supports · organizational and philanthropic goals. · ...

    Oak Park

    1 month ago

  • Work in company

    Manager Trainee

    Only for registered members

    Join Hertz Local Edition Corp as a Branch Manager Trainee. The program provides hands-on training in Sales, Operations, Customer Service, Finance & Accounting Management, Revenue Management, Fleet Management and People Management. · The Management Training Curriculum program prov ...

    Oak Park Full time

    1 week ago

  • Work in company

    Property Manager

    Only for registered members

    Join the fastest growing property management company in Michigan as a Property Manager LR Management is looking for a dependable and hard-working individual with previous apartment management experience to join our team. · ...

    Oak Park, MI

    1 month ago

  • Work in company

    Volunteer Manager

    Only for registered members

    The Volunteer Manager oversees the strategic vision, development, · and execution of the Forgotten Harvest Volunteer Program. · ...

    Oak Park, MI

    1 month ago

  • Work in company

    Event Hub Manager

    Only for registered members

    The City of Oak Park is seeking an Event Hub Manager who will plan organize and execute indoor and outdoor events programs and rentals within the Event Hub managing everything from concept to post-event wrap-up focusing on budgets vendors logistics operations safety setup tech ma ...

    Oak Park $55,000 - $65,000 (USD)

    1 month ago

  • Work in company

    Event Hub Manager

    Only for registered members

    The City of Oak Park is seeking an Event Hub Manager who will plan, organize and execute indoor and outdoor events programs and rentals within the Event Hub including the Commercial Kitchen and Amphitheater managing everything from concept to post event wrap up focusing on budget ...

    Oak Park $55,000 - $65,000 (USD)

    1 month ago

  • Work in company

    Bilingual People Manager

    Only for registered members

    This role involves leading and coordinating staffing plans through recruiting interviewing hiring orientating training retaining talent at Vann Companies owned McDonalds restaurants. · Making sure restaurant hires qualified crew trains them well schedules them to meet restaurant ...

    Oak Park

    1 month ago

  • Work in company

    Assistant Manager II

    Only for registered members

    We're seeking an Assistant · Store Manager to join our team to help with store operations, · customer service and team development.Duties include assisting with store functions, · day-to-day store activities, customer service, · maintaining promotional effectiveness of store-fro ...

    Oak Park

    2 weeks ago

  • Work in company

    Assistant Manager I

    Only for registered members

    We're seeking an Assistant Store Manager to join our team to help with store operations. · ...

    Oak Park

    3 weeks ago

  • Work in company

    Maintenance Service Manager

    Only for registered members

    +Minimum Education High School Diploma or GED required; Associate's degree in light industrial such as electrical, mechanical engineering technology, etc., logistics management or related field preferred · +Effective verbal and written communication skills necessary to concisely ...

    Oak Park $63,960 - $98,729 (USD)

    1 month ago

  • Work in company

    Reconstruction Project Manager

    Only for registered members

    Job summary · We are seeking a Reconstruction Project Manager to join our team. You will oversee project planning, scheduling, budgeting, and implementation. · ...

    Oak Park, MI

    2 weeks ago

  • Work in company

    Manager Trainee (37843)

    Only for registered members

    The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, · and people management. · ...

    Oak Park Full time

    1 week ago

  • Work in company

    Reconstruction Project Manager

    Only for registered members

    We are seeking a Reconstruction Project Manager to join our team You will oversee project planning scheduling budgeting and implementationOversee all aspects of construction project from planning to implementationAllocate resources for assigned projectsSupervise onsite personnel ...

    Oak Park, MI

    1 week ago

  • Work in company

    Manager

    Only for registered members

    As part of the Subway Team, you will focus on providing an excellent guest experience. · ...

    Ferndale, MI

    6 days ago

  • Work in company

    Sales Account Manager

    Only for registered members

    We're a family owned and operated grounds maintenance company currently seeking a Full-Time Sales Account Manager. · ...

    Oak Park, MI

    1 month ago

  • Work in company

    Tax Manager or Senior Manager

    Only for registered members

    Count on us. Our we-care culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. · ...

    Southfield $100,000 - $202,000 (USD) Full time

    3 weeks ago

  • Work in company

    Pharmacy Manager

    Only for registered members

    Job summary · Join Henry Ford Health Providence Southfield as an Inpatient Pharmacy Manager. · ...

    Southfield, MI Full time

    1 month ago

  • Work in company

    Store Manager

    Only for registered members

    A oportunidad para un gerente experimentado en ventas al por menor o industrias similares. · Gestiona estados de pérdida y ganancia · Oveea el inventario desde joyería fina a electrónicos y muebles para hogar · ...

    Detroit, MI

    2 weeks ago

Jobs
>
Ar manager
>
Jobs for Ar manager in Oak Park