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Delivery Coordinator - Knoxville, United States - Lazydays
Description
** Delivery Coordinator**
**Job Category****:** Service - Support Roles **Requisition Number****:** DELIV003103 Showing 1 location **Job Details**
**Description**
****
**Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.**
Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
ESSENTIAL JOB FUNCTIONS:
Responsible for leading the CLD Delivery Team (Advisors, Techs, & Supervisors) to provide an exceptional customer experience Responsible for department P&L including achieving revenue, margin and cost targets Insure consistent communication between delivery department & customers that meets or exceeds the customers expectations Manages departmental workflow and capacity planning Point of contact for escalated customer concerns related to delivery services rendered. Responsible for hiring, retention, performance reviews, and full employee life cycle of department personnel Ensures departmental regulatory compliance to include but not limited to, OSHA, EPA, & DOT Budgeting of capital expenditures to ensure necessary plant and property maintenance and improvement is performed as needed. Perform twice-daily Status Meetings with all advisors & shop leaders to: o Review status of the days deliveries & the next days deliveries o Insure customers get rescheduled when applicable o Assist advisors, when needed, with coach movement to and through specialty shops o Follow up on any overdue deliveries to assist in their completion Utilize available company resources for ongoing training & development of team members Attend all company required meetings and training. Additional responsibilities as requested or required.
QUALIFICATIONS and EXPERIENCE:
Business unit management experience Ability to forecast and anticipate business needs Ability to sustain business growth while driving strong culture Ability to anticipate and resolve problems Valid drivers license and clean driving record to meet insurance requirements Excellent business acumen, sound judgement and solid work ethic Excellent customer service and communication skills, both verbal and written Ability to speak, read, write and comprehend English
EDUCATION:
Bachelor Degree or equivalent combination of experience and education
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
**Required**
Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
