Customer Success Lead - San Francisco

Only for registered members San Francisco, United States

2 weeks ago

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Job summary

We're a seed-stage company with Series A metrics backed by Y Combinator Figma General Catalyst and others We work in person days per week from our San Francisco headquarters This is Replo's first dedicated Customer Success hire You will build the systems that improve activation deliver constant value and keep churn low by turning customer success into a durable growth lever for the company Within months customers are being onboarded intentionally we have clear visibility into who is healthy vs at risk no churn without a clear reason and understanding as to why customers feel like Replo is a partner not a tool within months customer success is a core company strength retention and expansion materially improve revenue efficiency you've built the foundation for CS team that scales


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