Assistant Bakery Manager - Fort Worth, TX, United States
2 days ago
Job description
DescriptionDUTIES AND RESPONSIBILITIES Customer Service & Sales
- Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast and friendly service.
- Assist customers with product suggestions, special orders, and food preparation ideas.
- Engage in suggestive selling and other sales techniques via telephone, intercom, and in‑person interaction.
- Answer and respond to incoming calls appropriately.
- Receive, address, and resolve customer complaints, reporting issues to the Store Director when necessary.
- Maintain specific knowledge of duties performed by all department employees and assist in all areas of preparation, baking, decorating, and product display.
- Implement proper and efficient product preparation and packaging techniques.
- Maintain Bakery case cleanliness, product visual appeal, and inventory levels.
- Ensure temperatures are properly maintained during preparation, display, and storage.
- Understand and follow proper opening and closing procedures.
- Build displays, rotate stock, and discard outdated or spoiled product.
- Ensure the department and work areas remain clean, safe, and sanitary.
- Ensure proper code dating of all products in the department.
- Follow and maintain all department standards and company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.
- Control inventory to ensure adequate product quantity, quality, and freshness.
- Stock and rotate product; maintain and organize coolers.
- Assist in preparing sales and inventory reports.
- Assist with physical inventory conducted every 4 weeks.
- Implement effective promotional and seasonal displays.
- Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
- Follow product temperature, storage, and packaging guidelines.
- Process administrative paperwork and maintain accurate department records.
- Accurately complete and monitor daily log sheets, Production Charts, Sales and Labor paperwork, and other required documentation.
- Control shrink and cost.
- Assist with scheduling, supervising, training, and assigning duties to department employees.
- Help ensure adequate staffing levels and proper service coverage.
- Assist in planning daily operations and monitor production processes in accordance with company procedures and profitability goals.
- May attend and participate in sales meetings and communicate sales goals, department performance, and sales opportunities to the team.
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