Senior Director of Customer Success - Los Angeles - Convoso

    Convoso
    Convoso Los Angeles

    1 week ago

    Employment
    Description

    Job Description

    As Senior Director of Customer Success at Convoso, you will play a critical role in ensuring customers maximize value from our AI-powered contact center platform.

    • Direct People Management: Serve as immediate manager for Customer Success Managers (CSMs), overseeing daily performance, workload, and professional development.
    • Coaching & Training: Provide hands-on guidance on value-driven communication, prioritizing proactive work, difficult customer escalations and identifying renewal/expansion risks.
    • Talent Development: Identify skill gaps within the team and develop training programs to improve product knowledge, business acumen,

      value-driven communication,

      negotiation skills,
       strategic customer engagement. 

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