- Great server hardware knowledge with a deep understanding of all component & system type failures.
- Assist in conducting on-field issues until the root cause is determined based on:
- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that maintaining customer SLA.
- Utilize Linux and Windows Command-Line to troubleshoot hardware.
- Cable management (labelling, dressing, and unintrusive)
- Communication, Foundational Skills, and Competencies
- Daily status updates
- Define, develop, and implement external and internal customer initiatives.
- Proactively support field sustaining activities by
- Developing SOPs, Knowledge articles, & guides
- Conduct training on new issues/resolutions, new technical processes & new tools.
- Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer.
- Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data canter.
- Pre- and post-work follow-up for projects.
- 3+ years of experience
- CompTIA A+ or equivalent experience
- CompTIA Server+ or equivalent experience
- Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
- Ability to work autonomously and within a local or geographically dispersed team environment.
- 5+ years' experience
- Associate degree in computer science, computer engineering, Information technology or equivalent experience
- MCP/MSCE certification
- Power shell
DC Tech - Okanogan, United States - Sunrise Systems
Description
We are pleased to discuss an opportunity with ourDirect Client –for the position of DC TECH
Title - Data Center Technician
Location - Quincy, WA
Duration - 6+Months Contract(Go longer as per business needs )
Zip code Onsite) Day shift
7.00 Am to 6.30 Pm (1hr lunch break and 1/2-hour afternoon break)
40 hours in a week
The hourly rate for this position is between $23-26 Per hour on W2
Compensation:
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
About the Role:
Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data center's. The ideal candidate balances strong technical hardware, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude.
Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.
What you'll do:
Ideally, a candidate will be adept in both hardware troubleshooting and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.
Hardware Troubleshooting Related Skills
What You'll Bring:
Minimum expectations:
Preferred:
I look forward to hearing from you soon.