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IT Analyst - Austin, Texas, United States - Westwood Professional Services, Inc.
Description
Overview:
IT Intern
Westwood Professional Services, Inc.
Westwood Professional Services, Inc. is seeking an IT Intern to join our team.
Responsible for the timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies.
Duties and Responsibilities:
Be the first point of contact for support and manage tickets in ServiceDesk
Provide Operational support for office equipment (e.g. printer, plotters, service calls)
Work with users in-person or remotely to resolve a high percentage of reported issues
Provide up to date imaged computers to users along with requested software and deploy updates as needed
Provide documentation on processes used for support though collaboration
Manage, support, and procure Telecommunication equipment
Order computers and IT supplies from our preferred Vendors
Maintain computer inventory and replacement plan
Provide problem identification and escalation within the support organization
Support business operations by engaging key staff (IE: admins, office leads, PM's, etc.)
Provide assistance in facilitating important meetings
Work to make IT Services Support be viewed as the single resource for obtaining Technology Support
Required Skills:
Enrolled in or completed an IT related education program
Familiarity with the Microsoft Productivity tools (Ex: Word, Excel, PowerPoint, Outlook)
Willingness to learn and stay on top of the industry, current trends and IT practices
Exceptional problem solving and organization skills
Ability to work with others and provide great customer service to the Users
Have good communication skills and sociable manner
Maintain strong attention to detail in high-pressure situations
Ability to diffuse a situation that has escalated
About Westwood Professional Services, Inc.
(Westwood):
Westwood Professional Services Inc. (Westwood) was established in 1972 and has since become a leader in many of the markets it serves.
Westwood is a full-service, multidiscipline professional engineering firm and serves wind, solar, power delivery, residential and commercial development, and public infrastructure clients and their projects from multiple offices across the U.S.
In 2021, Zweig Group ranked Westwood nationally at # 4 and #21 respectively on its Hot Firms and Best Firms to Work for lists.
Westwood also ranked consistently higher four years in a row on the Engineering News Record (ENR) list as a leading design firm in the country.
The firm consistently ranks on industry top 25 lists and receives recognition for its involvement on award-wining projects nationwide.
Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
