Customer Service Representative- Medical Billing - Akron, United States - GBS-Odyssey Health Systems

Description

Job Description

Join Our Team as a Customer Service Representative at GBS RevCycle- Odyssey Health Systems

GBS RevCycle is your gateway to a dynamic and continuously growing career in medical billing. As a comprehensive Revenue Cycle Management (RCM) solution, we manage the entire revenue process. We're on the lookout for enthusiastic and motivated individuals to join us.

Up to $1000 Sign-on Bonus

Location: Ohio, Pennsylvania, Georgia, Florida, South Carolina, Texas, or Massachusetts.

What We Offer:

• Full-Time Benefits: We believe in taking care of our team. That's why we provide comprehensive benefits, including Medical, Dental, Vision, Accident, Disability Insurance, Paid Time Off (PTO), Holidays, Wellness Plans, Profit Sharing, 401(k), and more.

Why Choose GBS RevCycle:

• Dynamic Environment: If you thrive in a fast-paced, ever-evolving industry, you'll find your niche here. Our revenue cycle platform is constantly growing, offering exciting challenges and opportunities for career advancement.

Position Summary:

As a Customer Service Representative at GBS RevCycle, you'll be the voice of our organization, dedicated to providing outstanding customer service to our patients and clients. Your role involves receiving phone calls and correspondence, answering billing inquiries, and ensuring customer satisfaction. You'll also be responsible for handling complaints and offering solutions in accordance with our departmental protocol. Your insights will contribute to process improvements and enhanced customer service.

Key Responsibilities:

• Patient and Client Interaction: Answer incoming calls and respond to inquiries about billing.
• Payment Management: Arrange and maintain patient payment plans, process payments over the phone, and send follow-up correspondence.
• Resolution and Communication: Address customer inquiries through phone and email, research and respond to concerns, and document complaints.
• Collaboration: Collaborate with the Appeals and Accounts Receivable Representatives for follow-up.
• Process Improvement: Share ideas to enhance our processes and provide excellent customer service.

Qualifications:

• High School diploma or equivalent
• Prior Customer Service preferred
• Exceptional written and verbal communication skills
• Strong organizational skills and the ability to prioritize tasks
• Flexibility in working hours and occasional overtime when required
• Adaptability to change and excellent multi-tasking abilities
• Ability to maintain confidentiality within a HIPAA secure environment

Working Environment:

• Normal office setting
• Requirements for sitting, manual dexterity, calculator use, and computer operation
• Occasional mobility for file access, bending, stooping, walking, and lifting
• Mandatory overtime during month-end processes

Supervisory Responsibilities:

• This position does not have supervisory responsibilities, nor do subordinate supervisors report to this role.

Certificates, Licenses, Registrations:

• Not applicable

At GBS RevCycle, we're committed to fostering a diverse and inclusive workforce. We don't discriminate based on factors such as race, religion, gender, or disability. We're dedicated to providing reasonable accommodations for candidates with disabilities during the hiring process.

Are you ready to be part of a dynamic team that values your skills and contributions? Join us at GBS RevCycle and embark on a rewarding career in medical billing. Apply today