ServiceNow ITOM Architect - McLean, United States - Avance Consulting
Description
Job Description
Must Have Experience
? Solutioning and Design the ITOM solution using industry best practices.
? Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
? Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
? Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
? Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
? Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
? 3rd party software integrations with ServiceNow
? Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
? MID Server management experience
? Experience in multiple ServiceNow implementations
? Lead the configuration and customization of ServiceNow instances.
Good to have Experience
? Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
? Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS,PaaS, multi-tenancy, and automation
? Understanding of Application and Technology Portfolio Management
? Experience with discovery technologies (ADDM, TADDM, UD, etc.)
? Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
? Experience of custom applications development
? Experience in working on Performance Analytics
? Design and modification of ServiceNow Service Portal.
? Domain Separation and designing the Process and data flow within various domains
? Knowledge of LDAP/Active Directory/SSO.
? Review existing set up and provide best practice recommendations inline with the OEM
? Monitor health, usage and compliance of ServiceNow systems.
? Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
? Experience with HTML coding and Jelly script strongly preferred
? Experience with scripting in ServiceNow (Business Rules, UI Pages, UIMacros, etc.) Excellent collaboration skills including analysis,brainstorming, communication, teamwork.
? Self-starter and innovator.
Academic and Professional Experience
Professional
? 5+ years of experience with ServiceNow required
? 8+ years of experience with IT Industry required
Academics
? Certification as ServiceNow System certified administration
? CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
? Certified Implementation Specialist- ITSM
? ITIL Foundations certification is preferred.
? Bachelors degree or equivalent combination of education and experience.