Customer Service Representative - Dover - Kimble

    Kimble
    Kimble Dover

    1 week ago

    Description

    The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

    About us:

    Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

    Minimum Requirements for CSR:

    • High school diploma required or GED equivalent
    • Previous customer service experience
    • Ability to type 45 WPM with a minimum of 92% accuracy preferred
    • Ability to multi-task with a high volume call center
    • Successfully pass a pre-employment drug screen and background check

    Customer Service Responsibilities and Duties:

    • Answer customer calls promptly and courteously utilizing custom procedure.
    • Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
    • Professional interaction with customers over the phone and face-to-face.
    • Work with other departments to resolve customer's issues.
    • Log and record information into customer accounts using a computer.
    • Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
    • Process payments as necessary.
    • Maintain a positive work atmosphere with a culture of respect for others.
    • Other assigned duties from Manager.

    Benefits

    • 401(k) retirement plan with match
    • Comprehensive medical benefits coverage, dental plans and vision coverage.
    • Employee assistance program (EAP)
    • Health care and dependent care spending accounts (FSA)
    • Life insurance and accidental death & dismemberment insurance.
    • Paid time off
    • Referral program
    • Employee Discount Program

    Day Shift

    Weekly day range: Monday to Friday | Rotating weekends

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