- Plan and schedule optimal staffing for maximum productivity and service excellence.
- Recruit, interview, and hire practice team members with owner approval.
- Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
- Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
- Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
- Maintain confidential employee files and oversee team member training and development.
- Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
- Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
- Manage accounts payable and receivables to ensure accurate and timely handling.
- Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
- Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
- Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.
- Oversee all client service activities and implement strategies to enhance the client/patient experience.
- Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
- Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
- Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
- Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.
- Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
- Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.
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Practice Manager - Portland, United States - EverVet Partners
Description
Job Description
Job DescriptionJoin Our Team – Practice Manager Position AvailablePortland Veterinary Service, nestled in Portland, MI, offers full-service veterinary care and is actively seeking a dedicated Practice Manager to join our esteemed team.
At Portland Veterinary Service, our Practice Manager plays a crucial role in overseeing day-to-day operations and ensuring the smooth functioning of our facility. They manage staff, schedule appointments, maintain inventory, and handle administrative tasks. Additionally, they play a key role in financial management, including budgeting and maximizing profitability. Serving as a liaison between our veterinary team and hospital owners, Practice Managers ensure alignment with our overall goals and vision.
Come join us as we continue our pursuit of excellence in veterinary care, and embark on a rewarding professional journey with our dedicated team.
About Our Hospital:
Portland Veterinary Service is equipped with state-of-the-art medical facilities and diagnostic technologies, ensuring precise diagnoses and effective treatment plans for our beloved patients. Our commitment is unwavering—we strive to deliver exceptional veterinary care to each and every patient entrusted to us. Recognizing pets as cherished family members, our mission is to safeguard their health and well-being. Our team of skilled and compassionate professionals is dedicated to providing top-tier care, ensuring the best possible outcomes for our furry companions.
Key Responsibilities
Essential Duties and Responsibilities (other duties may be assigned):
Human Resources:
Financial Management:
Marketing:
Practice Organization:
Law and Ethics:
