Practice Coordinator - Lake Mary

Practice Coordinator – Job Description · Job Title: · Practice Coordinator (Behavioral Health – Post-Acute Care) · Job Type: · Full-Time · Department: · Psych Health Associates · Reports To: · Vice President / Practice Operations Leadership · Location: · Remote; candidate MUST be ...

Job description

Practice Coordinator – Job Description

Job Title:
Practice Coordinator (Behavioral Health – Post-Acute Care)


Job Type:
Full-Time


Department:
Psych Health Associates


Reports To:
Vice President / Practice Operations Leadership

Location:
Remote; candidate MUST be located in FL, with the ability to travel on occasion for meetings.

Job Summary

The Practice Coordinator supports the day-to-day operational, scheduling, and relational needs of behavioral health providers serving post-acute and Skilled Nursing Facility (SNF) settings.

This role is a key operational liaison between Nurse Practitioners, therapists, facilities, and internal leadership to ensure smooth workflows, consistent provider coverage, and high-quality service delivery to facility partners.

The ideal candidate is highly organized, detail-oriented, and relationship-driven, with experience in healthcare operations, scheduling, or practice coordination. This position plays a critical role in supporting provider efficiency, facility satisfaction, and overall practice growth.

Key Responsibilities

Provider & Facility Coordination

Serve as a primary point of contact for post-acute facilities regarding provider scheduling, coverage, and operational communication.
Coordinate communication between behavioral health providers (NPs, Psychologists, Therapists) and facility staff.
Send courtesy communications to facilities regarding provider absences, coverage changes, or schedule updates.
Maintain provider and facility contact lists and communication workflows.
Provider & Facility check-ins / 30-days, 60-days, 90-days with new employees and new facilities
New provider training schedules for first 30 days.

Scheduling & Operational Support

Assist with daily and weekly provider scheduling and rounding coordination.
Support coverage coordination when providers are out of office, including sending coverage assignment communications.
Track provider availability, PTO, and schedule changes in collaboration with clinical leadership.
Support onboarding logistics for new providers, including introductions to facilities and schedule setup.

Practice Operations & Workflow Support

Support preparation of patient and provider operational workflows (e.g., meeting schedules, rounding calendars, GDR schedules, PCM coordination).
Assist with preparation and distribution of operational reports and schedules to internal teams.
Track operational tasks, deadlines, and follow-ups to ensure timely execution.
Support internal operational initiatives and special projects as assigned.

Relationship Management & Communication

Build and maintain strong relationships with facility partners and internal provider teams.
Respond promptly to facility and provider inquiries and escalate issues as needed.
Support leadership in maintaining high facility satisfaction and provider engagement.

Administrative & Documentation Support

Maintain organized operational records, schedules, and documentation.
Assist with onboarding documentation coordination (non-credentialing tasks).
Support compliance with internal policies and post-acute operational requirements.

Qualifications

Minimum of 2–4 years of healthcare operations, practice coordination, scheduling, or administrative support experience.
Experience in behavioral health, long-term care, skilled nursing facilities, or post-acute care preferred.
Strong organizational and multitasking skills with the ability to manage multiple providers and facilities.
Excellent written and verbal communication skills with a professional, customer-service oriented approach.
Proficiency in Microsoft Outlook, Excel, Google Workspace, and scheduling tools.
Ability to work independently in a remote or hybrid environment with minimal supervision.

Preferred Qualifications

Experience supporting multi-state provider teams.
Familiarity with SNF workflows, GDRs, PCM meetings, and post-acute clinical operations.
Experience working with EMR systems and healthcare scheduling platforms.

Core Competencies

Healthcare operations coordination
Scheduling and workflow management
Relationship and stakeholder communication
Attention to detail and task tracking
Problem-solving and escalation judgment
Time management and prioritization

Work Environment

This role operates in a remote or hybrid environment and supports behavioral health providers across multiple post-acute facilities. Candidate must be located in Florida. Flexibility is required to support provider schedules and facility operational needs.

Compensation


Typical Annual Salary Range:

Florida Market Range:
$38,000 – $55,000 per year


Annual Performance Bonus:
Eligible for a 3–5% annual performance-based bonus, contingent on individual performance, practice operational metrics, and organizational results.

Actual compensation will be based on experience, geographic location, and performance.

Psych Health Associates is an equal opportunity employer committed to fostering a diverse, inclusive, and supportive workplace.